Verizon 9th gen tablets disconnect mobile service after iOS 26.4 update

Question

Level 1

5 points

Verizon 9th gen tablets disconnect mobile service after iOS 26.4 update

I am reaching out to bring to your attention a recurring issue we have been encountering with our Verizon 9th generation tablets. It appears that whenever these devices are updated to iOS version 26.4, they experience a disconnection of mobile service. This has become a significant concern for our team, as it affects our ability to utilize the tablets effectively on the go. We would like to know if Verizon is aware of this issue and if there are any solutions or workarounds available to prevent this service disruption. Any insights or updates would be greatly appreciated, as we are eager to resolve this matter swiftly.

[Re-Titled by Moderator]

Original Title: Tablet 26.4

Posted on Mar 27, 2026 10:56 AM

Reply

Answer 1

Tanza14

Level 1

14 points

Mar 30, 2026 6:21 AM in response to Matduff63

Here is the fix: Either remove the sim card slot then put it back in (no idea why this works) ours didnt even have a sim card in. or see below

Open Settings

Go to General → Transfer or Reset iPad → Reset

Tap Subscriber Services

Tap Reprovision Account

Reply

Answer 2

AidenWS

Level 1

8 points

Apr 20, 2026 10:49 AM in response to CherieFL

From what I have seen we have had to replace any iPads that got the 26.4 update with nonphysical Sim iPads. Hopefully apple will release an update to fix this there was a similar situation with iPhone a while back.

Reply

Answer 3

Mar 31, 2026 12:07 PM in response to Tanza14

This seems to work temporarily (at least the sim tray popping.. which is weird because all of our iPads are eSIM)... On our company gen 9 iPads, they work until they are power cycled then drop again.

We are working with Verizon and Apple directly to try and get this resolved.

Reply