iPhone not accepting ID for age verification

Davem_60 wrote:

All it keeps asking me to do is scan a credit card which I don’t have how do I scan my driving licence

On the Credit Card screen there is an option to enter details manually and when you choose that, on the bottom of the next screen you will see the other options for verification.

S10C wrote:

How long is this taking people to scan? Might just seems to be doing nothing and it's incredibly difficult to hold the phone still? I can't take a photo of the ID, it is just focusing in and out and then not doing anything?

Since you have confirmed it is having difficulty focusing on your ID, make sure you are in a well lit location and it may help to tap the card on the screen for force manual focus along with having it on a dark solid background. It is not going to take a photo of your ID, it is just scanning the ID. Yes you can go to the Apple Store and they will assist getting you up and running as long as the ID used is one of the acceptable forms.

I had the same issue. 44 years old, and it wouldn't accept my passport or drivers license. It didn't automatically scan either document, despite me holding each id within the frame for minutes at a time. And when I tried taking a photo, it went all blurry. I spoke to someone at Apple who asked me if I had any VPN on my phone, which I did. Not active but still there. I deleted that, then reset all network settings. The phone restarted, I tried again and it worked 1st time.

salma101 wrote:

Same for someone I am trying to help. They don't have a c.card and when we scan their drivers licence nothing happens. Tried rebooting the phone .. still nothing. This is super frustrating!

Scanning the Driver's License will work, it just may take some patience. First make sure you skip the credit card screen by tapping Enter Manually and on the bottom of the next screen, choose more options for verification. Here are some tips that have helped others:

• Place the ID on a dark solid background
• Be in a well lit location
• Make sure the entire card is in view on the screen and hold the camera steady. It may take longer than expected to scan and there is no progress indicator.
• For some phones, tapping the license in the Camera View may help to force manual focus.

Mind you, threatening to switch to Android means you are not up to date on this. Android requires age verification as well because of U.K. laws.

Age requirements for managing an Apple Account in the UK - Apple Support

Read the list of acceptable IDs for meeting the requirements. You might also want to contact your MP and express your displeasure at the age verification laws they enacted. Apple and Android are just complying with U.K. law.

micky126 wrote:

My 1.0x camera is broken and doesn’t focus I take picture in 0.5x and I don’t have a credit card active anymore what else can I do to verify my age?

Since the age verification is specific to an Apple Account and not an actual device, you can sign your account into a friends or family members device for the age verification, then sign back out.

Other than that, schedule service on your device to get the camera fixed, or put the repair cost into a new device that will not have a camera issue.

Genius Bar Reservation and Apple Support Options - Apple

bollycofter wrote:

Not accepting passport as id?

Nope. For UK verification, check here for acceptable forms of identification.

Age requirements for managing an Apple Account in the UK - Apple Support

Your Drivers License should work as long as it is a photo ID and not the paper one. A UK Passport is not accepted and if your bank card is a Debit Card, OFCOM specifically says they CANNOT be used for verification.

Here are some tips that have been noted by others to get your Driver's License to work:

• Make sure you are in a well lit area
• The scanning of the ID can take some time, so be patient to let it scan for what some say is longer than expected.
• Restart your phone and try again.
• I have seen one user say they placed their ID on a solid dark background and it worked.

Try tapping the card in the camera view to manually focus. You will need to hold the camera steady and it is not actually taking a picture that is being sent anywhere. Another tip that has worked for others is to restart your phone and try again, make sure the entire card is in camera view.

When we did it, with the help of an Apple agent... we used a drivers licence and it succeeded because we darkened the room and placed the licence on a black surface... it worked like magic! The slightest ;light stopped it from working. Good luck!

Dionjunirk wrote:

I am having the same problem. I don’t have a credit card and i have put my drivers license on many dark flat services and it still won’t register or scan it. Please help as this is causing stress now!

Make sure you are also in a well lit location and hold the camera steady while it scans the entire card. There is no progress indicator, but some have said it takes longer than expected for the scan to complete. In addition on some iPhones the manual focus by tapping the ID in the camera view will work better instead of relying on AutoFocus.

Good Job, VPN's frequently will block network connections for any sort of verification process to prevent fraud. Banks are now more frequently even blocking access to their servers when a VPN is detected.

Thank you so much for commenting this I had a vpn too and it wasnt accepting but deleting it made it work first time. I would've never guessed that was affecting it lol

Swadlad wrote:

Apple want a credit card which I don’t have and I’m not getting,I don’t have a drivers licence and I don’t need or am not getting an ID card,Apple ARENT required by uk law to do this they are lying,and also allow American users to use a passport where Uk users can’t,this is pure prejudice it’s time apple were take to task

Your phone contains services that ARE required by UK law to have an Age Assurance verification. Without verification, Communication Safety limits will be turned on, which means Messages sent to you that contain nudity will be blurred and others can certainly share iCloud Photos that are viewable on your device that may also need blurred. Both of these services are device specific examples where Apple would be held accountable.

Specifically for the UK Passport to be used as a Digital ID for verification when added to your Wallet, there is a stark difference in how those are verified in the US. It is not Apple that has to verify that information, and it is actually the Government that takes the responsibility for verification. Apple is able to do this without compromising your personal/private data by giving it to the Government. The UK could implement a similar framework, but at this point it has not happened and they prefer to not take any responsibility in the verification and put the onus on the provider. This is all Apple needs to provide for the US Government for them to approve the validity of the document.

The issuing authority receives only information they need to approve or deny adding your ID to Apple Wallet:

• Images of the front and back of your ID 
• Your Live Photo or selfie
• Results of the analysis of the Live Photo or video of your head and facial movements, but not the video itself
• Data read from the PDF417 barcode on your ID
• A single-digit value, used to help prevent fraud, that’s based on your device use patterns, settings data, and information about your Apple Account

Aside from the data listed above, no other data from your device and no personal information about your Apple Account is shared with the issuing authority.

I have had a problem also because I am a UK citizen living in Ireland. My Apple account is a UK one that I’ve had for years,.

the system would not accept my Irish driving licence, nor my UK credit card. I tried entering credit card details manually but it is linked to my Irish address.

also not everyone has a black background and I found I had to hold the phone still for quite a long time for it to scan.

i am 81 years old, I use Face ID. Surely that in itself should be good enough.

i rang Apple support and the advisor was very patient helped me through everything I’d tried so far but with no success.

finally I tried my UK passport and on the second attempt it worked.

surely there must be an easier way if this is necessary at all?

I understand it’s a new UK law but as others have said they don’t have the necessary documents and why should they?

NHS or NI numbers should be sufficient.