iPad Pro M5 numeric keypad UI bug after iPadOS 26.4

Second update: Solved the bug via Settings>General>Keyboard>Keyboards:

1. Moving from QWERTY-ISO to QWERTY-British.
2. Face ID & Passcode: numeric keypad UI worked
3. Changed from numeric passcode to alphanumeric passcode
4. Moved back to QWERTY-ISO keyboards.

Or as Copilot wrote...

✅ WORKAROUND (confirmed fix)

You can force iPadOS to reload a different secure keypad configuration by temporarily switching keyboard layouts.

Steps:

1. Go to:

Settings → General → Keyboard → Keyboards

1. Change your layout from:

QWERTY‑ISO → QWERTY‑British

(or any non‑ISO English layout)

1. Now go to:

Settings → Face ID & Passcode

1. The numeric keypad will now load correctly

(the broken ISO keypad is bypassed)

1. Enter your current passcode
2. Tap Change Passcode
3. Choose:

Passcode Options → Custom Alphanumeric Code

1. Set a new alphanumeric passcode

(this uses the normal keyboard subsystem, which is not affected by the bug)

1. Return to:

Settings → General → Keyboard → Keyboards

1. Switch back to QWERTY‑ISO if you prefer

(safe now — alphanumeric passcodes never use the numeric keypad)

I’ve experienced the same issue with my iPad M5. By changing the keyboard layout in settings from qwerty-iso to qwerty, it resolved the problem.

We are experiencing this exact same problem.

For us a workaround was to remove the Danish keyboard and add the english, and then moving to QWERTY english keyboard, that would make the keyboard appear again.

There might be a bit of a connection between MDM devices and none english keyboards.

It is only ipads atm.

You may have tried some of this already...

If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated or post-update software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist with troubleshooting:

Genius Bar Reservation and Apple Support Options - Apple

Apple invite submission of comments and bug reports via its Product Feedback portal. For iPad and iPadOS:

Feedback - iPad - Apple

If submitting a Bug Report, ensure that you include details of your iPad model and installed version of iPadOS within the body-text of your report. Don't rely upon the pick-list - as this rarely includes the current versions.

You can try to pinch the lighgray ”bar” where the keyboard should be in the bottom. If this works, you should get a floating numeric keyboard.

Several different workarounds have already been presented here, but I want to contribute what I've figured out on my 9th generation iPad and what works on it.

When I go into Settings > "Touch ID & Passcode," the keyboard doesn't appear. Simply turning the screen off and on doesn't bring it up. I have to close the "Enter your passcode" window, then turn the screen off/on, and then the keyboard appears. If I go to other sections in Settings and then back to "Touch ID...," the keyboard appears, even if I minimize Settings and then bring it up again. However, if I close Settings completely and then reopen it — no keyboard.

Removing and adding keyboards made no difference on my iPad. I don't know what QWERTY-ISO is either, as it doesn't say. There are different keyboards like QWERTZ and AZERTY, etc., but nothing with ISO in the name.

Turning the screen off/on outside of "Touch ID..." works for me. However, Sooonie's suggestion to pinch and drag the keyboard is easier of course. Let's hope Apple will have a fix for this in the next update.

Update: external bluetooth: no input.

My guess is (hopefully I am wrong)

Looks like GUI = 0 for this numeric keypad UI for all keyboards, software, hardware and bluetooth! Update and DFU - update may well re-install the same bug.

Looks like the iPadOS 26.4.2 or later has to address this bug via updating while using Mac and usb-c.

Thanks that works! setting the QWERTY to British!

Unfortunately not fixed in iOS 26.4.1. The keyboard is still not showing on iPad for a numeric PIN here shown in the Settings app. This also applies to many third party apps where the number pad keyboard is not rendered on screen.

Furthermore if you want to update from iOS 26.4 to iOS 26.4.1 you have to enter your PIN which is not possible if it is numeric (keyboard will not show). I had to change my PIN to letters (the .default keyboard will show instead of the .numberPad) in order to get the update. I guess that most users will not figure that out and thus will never get a future fix unless it is coming in a forced update.

During updating to iPadOS 26.4.1 using Mac and usb-c, when requested on the iPad, the num-keypad UI showed and operated as expected.

After updating using Mac, this numeric keypad UI bug persisted. No keypad UI showing when navigating to Settings>Face ID & Passcode.

This keypad UI bug affects also Magic Keyboard for iPad Pro: no input from this numeric keyboard possible.

Having the same problem, this needs to get looked at. Got it after update to 26.4 on several iPads. Pin-code keyboard not showing up.

iPad Pro m5 have the same problem contacting support didn't solved it!