iPhone asks for old passcode for iCloud data after restore
I have an iphone that the user forgot her passcode and her password. The phone got locked out and we went through the recovery process. After waiting the 28 days, I got the password reset and the phone erased. When I try to restore it from an iCloud backup, it is still wanting the old passcode. I have gone through the "Forgot Passscode" process, erased and restored the phone again, and it is still asking for the old passcode in order to access the information in iCloud. I am getting the prompt to "Enter Old Passcode, the passcode that previously unlocked this iPhone also gives you access to your protected data." When I click "Don't know iPhone passcode" then I receive a pop up that says "If you can't remember the passcode that unlocks "iPhone", you wont be able to access your iCloud data". Also, there are not any other trusted devices on the account as she has lost her watch.
iPhone 15 Pro Max