iPhone 17 Max Pro battery drains quickly despite diagnostics
New iPhone 17 max pro battery drains to 1% with min use in less than 24 hours
called support.
Ran a phone battery diagnostics
Reported there is nothing wrong!
New iPhone 17 max pro battery drains to 1% with min use in less than 24 hours
called support.
Ran a phone battery diagnostics
Reported there is nothing wrong!
Go to Settings > Battery > View All Battery Usage and post a screenshot of the green battery graph and the top 5 apps consuming your battery.
How many days has it been since you updated to iOS 26.4? If your phone is continuing to index files in the background and perform object detection algorithms on your photos, then you will see a message in your Battery Settings that you will experience battery drain and even extra heat from your phone until it finishes. This usually takes about 4 days and will happen quicker when plugged into power.
Go to Settings > Battery > View All Battery Usage and post a screenshot of the green battery graph and the top 5 apps consuming your battery.
How many days has it been since you updated to iOS 26.4? If your phone is continuing to index files in the background and perform object detection algorithms on your photos, then you will see a message in your Battery Settings that you will experience battery drain and even extra heat from your phone until it finishes. This usually takes about 4 days and will happen quicker when plugged into power.
Sounds good. You should not need Low Power Mode or use any charge limit to achieve all day battery life.
Battery draining while on a charger usually indicates a hardware failure, either on the phone or the charger. The diagnostics that are run on the device does not reveal every hardware problem and for the battery it is limited to verifying if it is original. If that is reproducible, a visit to the Apple Store would be necessary and you would also want to bring your charger. While the MagSafe charger is very good at creating a solid connection between the device and charger, it still is possible that a connection was not made if you only experienced that once.
HIFMD wrote:
Interesting!!! First day since phone arrived 3/19 afternoon it becomes hot as described above ….
It has been plugged in to charge more than it since it arrived and this is the first time there is heat…
All that sounds completely normal and expected.
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If you are experiencing a problem, then the information requested can be used to help identify the source.
As for charging, I recommend to use Optimized Charging and plug your phone in all night, every night. It will pause charging to 100% until just before your usage pattern indicates you will need it. If you don't stick to a charging schedule and just wait and see how many days the battery will last, then you can expect the battery to be damaged if it has been left to completely drain continually.
Your battery is just fine and there is about a 50% drain over 12 hours in one screen shot and 16 hours in the other where at 19 hours it still showed 47%. You are seeing all day Battery Life when plugged in to charge every night. Even over the last week you have barely used over 50% of your battery in the last 2 days and far less for the previous week.
I see no need to use Low Power mode manually and the one screenshot that you showed without using Low Power mode showed very little difference in usage throughout the day. That is likely because the features that Low Power mode restricts may not be ones that you use regularly anyway. For example, iCloud Photos syncing, Automatic Downloads will have no effect if nothing is available, you may already have Background App Refresh turned off and Display Brightness reduced.
I agree that the one time you did have your battery drain to 1%, it was likely a one off where the phone did not make a connection to the charger for some reason.
Unfortunately you are in a location that is only able to achieve 1 bar for the cellular connection and this will use more battery power to maintain a connection at a distant cell tower, but there is not much you can really do about that and I don't even see that as a concern with your current usage graphs. The N1 chip in the iPhone 17 does feature faster network speeds and better 5g reliability, but I have not seen any comparisons in power usage of that chip compared to other models or its impact on power usage to achieve those faster speeds/reliability.
You will find it difficult to achieve Apple's claims of 33+ hours of video playback simply because those tests are performed in a controlled test environment that is going to differ from any real world test. There are many independent third party real world tests that have been performed on every model of the iPhone and the iPhone 17 Pro Max is consistently rated as the device able to achieve the longest run time ever, even across different platforms. CNET performed one a couple of months ago where the iPhone 17 Pro Max was #1 out of 35 devices currently available.
https://www.cnet.com/tech/mobile/best-phones-for-battery-life-we-tested/
Enjoy your new phone and use it like it is intended. Turn off Low Power mode and use Optimized Charging to charge your phone all night, every night. The standard you are looking to achieve is all day battery life and that seems to be what you have now.
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-Phone delivered on 3/19.
-has been mainly plugged in most other time as I’m still using my old phone mainly
-Battery once drained to 1% with min use in less than 24 hours while on the charger.
Called support.
-They ran a phone battery diagnostics and say there is nothing wrong!
-Used low power mode most of the time on the new phone.
-Updated to the latest iOS software.
-When asked why old iPhone 13 battery lasted longer, support said because the iPhone 13 did not have the latest software update!
Interesting!!! First day since phone arrived 3/19 afternoon it becomes hot as described above ….
It has been plugged in to charge more than it since it arrived and this is the first time there is heat…
I meant, tonight, first time since the phone arrived on 3/19, it has heated up with overnight charging. It has been on the charger most of the days since arrival as I am still using my old phone (until I can trust this new one). It never heated up until tonight!
I always charge overnight.
The time it was drained to 1% (in less than 24 hours) it was on the Magsafe charger with an audio playing in the background, so minimal use (not videos etcs)
I will end of the day today so I can use the phone to show usage information.
It is 6 hours from last charge this morning and it is showing 77% ON LOW POWER MODE which I always use so I do not have to charge frequently.
Thank you for most useful reply I have received after speaking with 4 Apple associates (4/2 and 4/3/2026 2 associates a day)
I do have a routine of listening to the tone and looking to see the squiggle next to battery icon before I leave a phone I’m charging either wired or MagSafe.
It is conceivable that there was a failure in that one incident.
However:
The drain to 1% did happen in less than 24 hours (overnight) with minimal use (audio playback)
Not the advertised 30+ hours for iPhone 17 Pro Max
Why are you not providing the information that was requested? We can't help until you do.
These images are from weekend when I used low power mode to avoid frequent charging
iPhone 17 Max Pro battery drains quickly despite diagnostics