AirPods Max 2 has connection issues

Is anyone else having connection issues with the new AirPods Max 2? When I take out of the case, it says it's connected to my phone, but not playing any sound.


It's done that a few times already since I got it (which hasn't been a week) & I've just been resetting the AirPods (holding down the crown & noise cancel button til amber), but I don't want to have to keep doing that.


It's still under the limited warranty, so I'm wondering if I can, and should, just get an exchange?

AirPods Max 2

Posted on Apr 7, 2026 12:56 PM

Reply
5 replies

Apr 9, 2026 2:02 PM in response to lukegabriel

Not the Max 2, but as of this week I'm having the same issue with my original AirPods Max. Says it's connected to my MacBook Pro—at least in the Bluetooth settings it says so—but I don't get sound. I also don't get the little not-system notification pop-up that shows the connection and how much battery they have left in a little circle chart. Like you, the only way I've found to restore function is to hold down the buttons until amber.


I suspect it's some fault in the recent OS updates. They're solid state and I haven't dropped them, so I think it must be software/firmware.

Apr 9, 2026 3:21 PM in response to lukegabriel

مساء الخير لقد فقدت *** حافضه الايربودس ولا استطيع ربط السماعه في الجهاز هل يمكنكم ربطها بجهازي حتي اتمكن من البحث عن العلبه التي فقدت *** اتمني معرفه اين تتواجد العلبه الشحن السماعه

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPods Max 2 has connection issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.