Old device trade-in return kit not received

I didn't receive a return kit for my device trade-in. How was it sent?

iPad Pro, iPadOS 26

Posted on Apr 7, 2026 11:08 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2026 6:57 AM

We are not Apple but other end users. Apple does not respond here, and we have no access to Apple's records nor those of their trade-in partners.


Look in any emails you received regarding the transaction for a help contact. Otherwise start with Apple support.

1 reply

Old device trade-in return kit not received

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.