Unable to print return label for iPad

Hi, Been trying to print a return label for an iPad that I do not want. But I always get a message that says to wait a few hours and come back for the shipping label and that was yesterday. Chatted a couple of times with Apple support and they send me an email with a link to print the label but it takes me to the exact same page that I mentioned before. I’m unable to print the label and this is not the first time that this has happened to me. A couple of years ago after chatting and calling I was send a return label, not a link, a label that I printed and was able to send the mac using FedEx. Apple received the Mac but didn’t want to refund me my money. I had to open a claim with PayPal, provide the tracking and all the necessary information and only then Apple refunded my money. I have a feeling that I will have to go through the same thing again. I live in Puerto Rico by the way. We don’t have Apple stores here our only way to return a product is by mail. Any opinion, something that someone can say would be greatly appreciated.