New iPhone 17e overheating during normal usage and charging

Question

Level 1

21 points

New iPhone 17e overheating during normal usage and charging

Hello,

I recently purchased an iPhone 17e today, and I am experiencing noticeable overheating issues.

During normal usage (such as browsing or setting up the device), the phone becomes warm very quickly. The temperature increase is easy to notice and feels abnormal.

When charging, the device heats up significantly within a short time and becomes quite hot to the touch.

This is not just a subjective impression, as I am comparing it directly with my iPhone 13. Even though my iPhone 13 has an older battery and can get warm, the iPhone 17e consistently becomes hotter under the same or lighter usage conditions.

I am quite disappointed, as I purchased this device to replace my iPhone 13 and expected better thermal performance from a new model.

Since this is a brand-new device, I would like to know whether this behavior is expected or if it could indicate a hardware or software issue.

Thanks.

iPhone 17e, iOS 26

Posted on Apr 11, 2026 3:50 AM

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Answer 1

Kurtosis12

Level 9

77,856 points

Apr 11, 2026 5:37 AM in response to askri

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

Bob Timmons

Level 10

188,444 points

Apr 18, 2026 9:52 PM in response to askri

Both Kurtosis and I have advised you to make an appointment at the Apple Store / Genius Bar or take the phone in to an authorized Apple repair shop to have the battery checked and tested.

What we cannot predict is whether this will answer your questions.

You can find a list of authorized Apple service shops in your area using this link:

Find Locations

Let us know on your results.

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Answer 3

Katana-San

Level 10

84,569 points

May 8, 2026 3:32 PM in response to Sledgepumpkin

Hello~ I suggest trying this…

Force restart iPhone - Apple Support

If no joy then take it in to Apple and get it checked out…

Genius Bar Reservation and Apple Support Options - Apple

Find Locations

~Katana-San~

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Answer 4

Bob Timmons

Level 10

188,444 points

Apr 11, 2026 6:11 AM in response to askri

I am experiencing noticeable overheating issues

Let's define "overheating". The phone is not overheating unless a red thermometer appears on the screen and you see a message that that things will stop until the phone cools down.

Still, if you are not comfortable with the way that the phone is operating, it would be a good idea to do as Kurtosis suggests and make an appointment at the Apple Store / Genius Bar or take the phone in to an authorized Apple service shop.....(which might be more convenient for you than the Genius Bar.

You can find a list of Apple authorized shops in your area using this link:

Find Locations

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Answer 5

askri Author

Level 1

21 points

Apr 11, 2026 6:35 AM in response to Bob Timmons

I understand your definition, but when I compare it to my iPhone 13, the difference is quite clear.

It’s honestly disappointing when a new phone performs worse than the one it’s supposed to replace. I’m only browsing the web, yet it heats up as I torture it.

By the way, I’ve updated to iOS 26.4.1 and turned off Background App Refresh and Apple Intelligence.

It seems a bit better now, so I’ll keep monitoring it.

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Answer 6

Bob Timmons

Level 10

188,444 points

Apr 11, 2026 6:59 AM in response to askri

The battery is working really hard....sometimes up to 3-4 days after an iOS update.

It might be frustrating, but the Apple technician will not replace a battery for "overheating" unless the "overheating" message is appearing on the screen and it will not go away, or the tech finds something else.....usually the logic board....that is not performing normally.

(Trying to save you a trip to the shop)

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Answer 7

May 8, 2026 2:51 PM in response to askri

I am also experiencing this issue with my newish (approx 1 month) iPhone 17e. The phone/battery does not become hot enough to cause the phone to shut down, but it DOES become uncomfortably hot when charging and is clearly MUCH hotter than my iPhone 17.

I am concerned about what this means for useability, safety, and long-term battery life.

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Answer 8

askri Author

Level 1

21 points

May 9, 2026 7:26 AM in response to Sledgepumpkin

Hi @Sledgepumpkin

After nearly a month, my iPhone 17e still gets unusually warm as well. None of the reassurance I received has really matched the actual experience so far.

During a recent holiday trip (May 1st), I actually ended up with irritation on my thumb after prolonged use because I wasn’t paying much attention to the heat at the time.

I mentioned the discomfort on my thumb during my AASP visit, but I was told the temperature behavior was still considered normal.

I covered my fingerprint in the photo, but you can still see the irritated area on my thumb.

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Answer 9

Bob Timmons

Level 10

188,444 points

May 9, 2026 7:32 AM in response to askri

As you know, we are users......just like you. I am sorry, but there is nothing more than we can suggest.

f you feel that the phone is too hot during normal operation, all that you can do is push the issue with Apple Support. You may need to ask for a supervisor or senior support person.

Support

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Answer 10

askri Author

Level 1

21 points

Apr 18, 2026 9:37 PM in response to askri

I understand the point about optimization after an update, but in my case it has already been about a week, and the behavior is still quite consistent.

Even during light usage like scrolling videos, the device warms up quickly, and it’s noticeably more than my iPhone 13 under the same conditions.

I’m not seeing an overheating warning, but the temperature increase during basic tasks still feels unusual for a new device.

Given that this device isn’t particularly demanding in terms of hardware, I’m starting to wonder if this is related to thermal management or component behavior rather than just temporary optimization.

So I’m a bit unsure whether this is still within expected behavior, or if it’s something that should be checked further.

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Answer 11

askri Author

Level 1

21 points

Apr 19, 2026 1:53 AM in response to askri

After running diagnostics, the AASP staff told me that electronic devices will naturally warm up.

But, In my case, It’s uncomfortable enough to feel it on my fingers after a short time, even with light usage. At this point, I’m starting to wonder I'm lucky to get the next "features" of the phone.

Also, while I was there, a customer was told that a newly replaced battery could cause the phone to run warm for a couple of weeks. It makes me wonder how many different explanations there are for similar symptoms, both at the AASP and in discussions here.

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