Hi, my Apple ID has been disabled after a failed payment.
Now I get “cannot verify account” when trying to fix it.
I have updated my payment method and I’m ready to pay any outstanding balance.
Could you please help me restore my account?
iPhone 12 Pro Max, iOS 26
Hello,
Your issue appears to be one that may produce various messages:
-“You cannot login because your account has been locked”
-“Your Apple ID is disabled in the App Store and iTunes"
-or the one in the title of this support article: If a message says 'Your Media & Purchases account has been disabled' - Apple Support
You must contact Apple to have them resolve this for you. The people on this Community are users like yourself and cannot resolve this for you.
Try clicking on this link provided by Apple specifically for this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option. You can also find this link in the support article I provided above.
If the special link does not work, try contacting Apple using a method provided at the bottom of this page —> Contact Apple Support - Apple Support
Hello,
Your issue appears to be one that may produce various messages:
-“You cannot login because your account has been locked”
-“Your Apple ID is disabled in the App Store and iTunes"
-or the one in the title of this support article: If a message says 'Your Media & Purchases account has been disabled' - Apple Support
You must contact Apple to have them resolve this for you. The people on this Community are users like yourself and cannot resolve this for you.
Try clicking on this link provided by Apple specifically for this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option. You can also find this link in the support article I provided above.
If the special link does not work, try contacting Apple using a method provided at the bottom of this page —> Contact Apple Support - Apple Support
Unable to verify disabled Apple ID after failed payment
