Block button is not working. Allows you to press it but won’t stay blocked

Since the latest update I can no longer block contacts. The button is there, click it , it does not save it. So annoying. I’ve got to the phone app and tried to add a contact does NOt work. I hate doing updates because of this type of recklessness.

iPhone 16, iOS 26

Posted on Apr 12, 2026 6:17 PM

Reply
20 replies

Apr 13, 2026 1:42 AM in response to Tracifromcaliforniagirl

Blocking issues are not always the fault of the iOS update!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.



Remember, the right question often leads to the solution!



Was/Is your device Jailbroken? If that's the situation, please be informed that attributing the issues to iOS updates may not be accurate.



iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.


Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.


Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.



See what each update does: OS — iOS 26, About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...



Apr 13, 2026 1:43 AM in response to Tracifromcaliforniagirl

Unlike some Android devices, contacts are neither stored locally on an iPhone nor in the SIM. They are synced to an email account that you have Google, iCloud, AOL, Exchange, Outlook, Yahoo, or any Other



You can just add the email account that hosts your contacts to the Mail app and enable Contacts.



If you have a corporate email account added through a profile on your device, please check with your organization's system administrator.




  1. Is this your corporate/organization/enterprise/School Management iPhone? Then please contact the system administrator of your corporate//organisation/enterprise/School Management
  2. If it is your device, in that case, do you have any profile installed by your corporate/organization/enterprise/School Management?
    1. Erase the profile added by you. If you have installed a profile on your own, --> Install or remove configuration profiles on iPhone - Apple ...
    2. Please contact the system administrator of the organization who provided the profile to you


Apr 15, 2026 9:15 AM in response to Tracifromcaliforniagirl

Tracifromcaliforniagirl wrote:

I block family too. Don’t want any unwanted calls. Looking for solutions here’s.

I use Focus/Do Not Disturb for dealing with calls from people whom I don't want to talk to in a specific time or place, but may want to talk to at other times. For example, most of my work contacts aren't allowed when I am using my "Home" focus. It's a lot easier to deal with multiple contacts at a time using Focus.

May 26, 2026 7:04 AM in response to SravanKrA

Read the room. Everyone here is saying the issue wasn't an issue before the updated to the 26.5 update. In this case, it is the update's fault and it needs to be fixed. I was able to block all these spam calls literally right before I updated my phone. Now? It's the same issue as the rest of the people here are experiencing. I try to block the number, it doesn't save. It doesn't take a lot of brain power to understand that you might be wrong and it is an update issue. So stop trying to tell people that it's not.

May 26, 2026 8:40 AM in response to Tracifromcaliforniagirl

I'm having the same exact issue. The block feature was working fine until I updated my phone to 26.5 and now can't block any calls, emails or contacts. I tried restarting my phone, hard resetting it, and resetting my network settings and nothing has helped. I also made sure there were no weird setting on my iphone like from screetime like a few help videos pointed out, and all my settings are fine. We need a fix!

Block button is not working. Allows you to press it but won’t stay blocked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.