eSIM not working and disappears after iOS 2026 update

Contact your carrier for assistance.

burning_cake wrote:

Yes, I know, but I have 2 esims, one is Airalo, another is a regular carrier. The phone shows either No sim/Invalid sim/No service depending on the phone restart and so on.

First, I suspected that the sim cards stopped working, but when I reset network settings they appeared and worked for a while. Therefore, I think it’s a phone issue.

I’m attaching screenshots of how it looks like.

https://discussions.apple.com/content/attachment/2a8f07b6-9e46-4ec6-9d76-88aea314c0ac

https://discussions.apple.com/content/attachment/dbdd0e0e-f1b2-4757-b637-16456ababb63

https://discussions.apple.com/content/attachment/01263ff0-e8be-4d21-9775-8b630751ce4e

Still not an Apple issue, esim is your cellphone provider doesn't matter if you have 1 or 10 you need to contaxt them so they can fix the issue for you.

burning_cake wrote:

For example Airalo used to work ok on my phone before the upgrade to a new OS. How does the provider affect? What can they do?

Besides that, I contacted the support team of my first esim, they couldn’t do anything because the phone doesn’t show a sim menu (attached a screenshot in the previous message). They also checked something on their end, but weren’t able to fix

Because esim is provided by the phone carrier not Apple, not the ios. that is why.

IF it doesn't show esim menu then the issue is with Airalo.

burning_cake wrote:

hey there,

I’d be grateful for any help.

I upgraded to the ios 2026 and my esim stopped working (no service/invalid sim). I tried everything: airplane mode, restart the phone, hard restart, turn off and on my sim cards… nothing helps. I reset network settings - the phone restarted, esim appeared and worked a half of the day but then it disappeared again. Now I have the latest ios: 2026.4.1.

I’m quite sure it’s the problem with the phone, not the carrier because recently I bought an e-sim on Airalo and it doesn’t work either.

Furthermore, when I tap on my e-sims, there’re only label and on/off toggle, i.e. no the rest of the menu

Esim is Airalo feature, not Apple, you will need to work it out with them.

Today I have the same problem. I’ve already tried another eSIM but it has problems with activation - don’t know what to do with it