Return policy for activated iPhone with 10% fee

vergetenmaand wrote:

I did return it during 14 days period, I bought it from apple certificated partner

As Carol B. said (emphasis mine),

"If you had purchased this iPhone from the Apple Store, you could have returned it for a full refund during the first 14 days. Since you did not, "normal" is whatever rules an individual retailer sets for purchases at their store."

The "apple certificated partner" from whom you bought the phone might not have the same 14-day return policy that retail Apple Stores and the online Apple Store do. In fact, it sounds like they have a more restrictive policy – because, according to you,

"The store where i got it said that i have to pay 10% of the full price and then they will return my first month payment. They can’t just return the full price, because it’s activated."

You bought from a retailer other than Apple, and so now you are stuck with that retailer's return policy.

An "Apple certified partner" is NOT Apple. Apple's return policy is 14 day. That applies ONLY to devices purchased directly from Apple.

If it was purchased from another retailer, that retailer can set their own return policy.

did return it during 14 days period, I bought it from apple certificated partner

But, an "apple certified partner" is not Apple. They are free to set their own policies regarding sales, returns, refunds, etc.

Your issue is with the bank store. You will have to work things out with them.

Apple has nothing to do with this.

If you had purchased this iPhone from the Apple Store, you could have returned it for a full refund during the first 14 days. Since you did not, "normal" is whatever rules an individual retailer sets for purchases at their store.

If you ned to view the Apple policy document to which the other refer, this is it:

Returns & Refunds - Shopping Help - Apple

Specifically this section:

“I did return it during 14 days period, I bought it from apple certificated partner”

but it wasn’t Apple.

This “certificated” partner has their own policies.