Reset RAID Controller, but it will not accept default passwords

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Level 1

8 points

Reset RAID Controller, but it will not accept default passwords

Hi,

I need to make some changes to my RAID config, but ran into an issue. The passwords I was given (I did not set up the RAID) does not work.

I found kb/HT2758 and reset the controller according to that. It worked, however, I still cannot administer the RAID even using the default passwords. Any ideas?

multiple machines, Mac OS X (10.6.4)

Posted on Aug 31, 2010 7:27 AM

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Answer 1

MorbenDK1 Author

Level 1

8 points

Oct 8, 2010 8:59 AM in response to Hazem Malek

Yes. The AC power was connected during the reset.

This was the page with the reset info:
http://support.apple.com/kb/HT2758

I've tried both methods (I would like to point out that according to the page, both methods will reset the password). I can verify that all settings were reset, but it does not accept the passwords listed on that page.

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Answer 2

MorbenDK1 Author

Level 1

8 points

Aug 31, 2010 9:47 AM in response to MorbenDK1

Just to clarify a few things. Yes, I am in the same subnet and I can see the XServe Raid in the Raid Admin utility.

I know that the reset worked because the name changed from what i had it as to "XServe Raid" in the display, and it is now using DHCP (instead of the old static ip).

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Answer 3

MorbenDK1 Author

Level 1

8 points

Sep 2, 2010 6:34 AM in response to MorbenDK1

This is becoming increasingly frustrating. Now that I've reset the controller, I need to configure it back to my static IP-- however I still cannot access the Xserve Raid using RAID Admin.

Even trying the soft reset (the one that just changes the passwords) It does not respond. I see the "Xserve Raid" in the list when I try to add. I click on it, and enter "public" as the monitoring password.. Click OK, then it just says connection failure.

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Answer 4

Oct 30, 2010 1:58 PM in response to MorbenDK1

I had the same problem and I think that RAID admin has a useability bug. Here is what I did:

1. Connect to the RAID with the "public" password for observer mode.

2. Change some settings and you will be asked for the "private" password. Entering it this time will accept it.

Trying to use the admin password right from the beginning won't work.

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Answer 5

MorbenDK1 Author

Level 1

8 points

Nov 29, 2010 7:16 AM in response to LordLobby

Thanks for the info LordLobby.

Unfortunately, I'm still having the same issue. If I open RAID Admin and use "public" as the monitoring password it adds the array to my list. The name and IP address listed are correct. However, under the "Message" column it says "connection failure" and I can't do anything after that point.

Any ideas?

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Answer 6

Dec 3, 2010 5:56 PM in response to MorbenDK1

I've run into exactly the same problem today: I updated the IP addresses of our Xserve RAID from within RAID Admin and have been unable to connect since. RAID Admin "discovers" the RAID, spins for a bit and then says "Connection failure" - rather unhelpfully. Nothing appears in the Console while it is doing this.

I have reseated, restarted, completely powered down, reset, connected with just a laptop and no other network, tried RAID Admin 1.5.0 and 1.5.1 on Mac OS X Server 10.4.11 and Mac OS X 10.6.5 - but I simply can't connect to the RAID any more: neither controller. The only other thing I could try would be to get the spare controller out of the AppleCare spares kit and try that.

What is going on here?

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Answer 7

Sep 26, 2010 2:07 PM in response to MorbenDK1

reset the network settings is different from resetting the password, are you sure that the AC power cables are connected when you do the password reset ?

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