Thank you for the update.
I apologise if I was snippy, the original Apple help link was a circular link that bounced between two pages.
I originally found the ‘ring customer support’ but then couldn’t find it again. Not an issue do they are open of a weekend. I work full time and am too far to nip home at lunch.
This was an unusual miss by Apple, I will need to check if she her passport is in date.
she might need to entirely skip the age verification process. I understand the process but I think that folks who are much older will find this entire process a touch bizarre.
Mum is unlikely to want a credit card at her age, she is tech savvy and unlikely to travel abroad.
The U.K. is somewhat reluctant to step into ID cards, I have credit cards and ID cards so I’ve never had an issue proving who I am.
Messaging my local member of parliament is unlikely to achieve much.