Latest iTunes for Windows (12.13) doesn't display old music imported from CDs

Since updating iTunes to 12.13 on my PC it no longer shows music imported from CDs, only music bought recently from the iTunes store. Why? The files are still in the iTunes Media/Music folder. I tried signing up for Apple Music hoping it would upload my entire library to iCloud, but it only did the handful of purchased items.

Windows, Windows 10

Posted on Apr 28, 2026 3:51 PM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2026 2:14 PM

Here is an update on this issue.


First, thanks to those who replied. But it seems that Apple Music was/is not the issue.


Apple Music was not the source of my problem as suggested by Fiend and Lou_Lou_Lou as it appeared BEFORE I signed up for, or installed, Apple Music.


Similarly, Apple Music was not the solution as suggested by Samuel-F as it did not fix the problem after I did subscribe to it.


I was able to resolve the issue after contacting Apple Support (not nearly as difficult as I thought it would be). Thank-you to 2nd tier support tech Michael. For some reason when I opened iTunes after updating iTunes to 12.13.10.3 (on my Windows 11 PC) it decided to rewrite my .../Music/iTunes/iTunes Library.itl file using only the content that I had purchased from the iTunes Store. Why it did this is not clear, but I believe it may have to do with the update adding "support" for Apple Music. Fortunately, it created a new one but left an old .itl file in my iTunes folder.


Michael walked me through a procedure to re-build my iTunes Library from the old .itl file. I had to close iTunes and then start it again while holding down the <Shift> key. I then selected the old .itl file when prompted during startup. That allowed me to see my entire previous music library in my .../Music/iTunes/iTunes Media folder, as well as playlists and podcasts too. After that, Apple Music/iTunes Match did its thing as advertised and uploaded my music from CDs and playlists to iCloud. So now I can see ALL my music and playlists both on my PC with iTunes and on my iPhone with Apple Music. {Happy Dance!}


A couple of comments on this "launch iTunes while holding down <shift>" procedure. I have a vague memory of having to do this to fix an iTunes problem in the past. So it is not something new. I did a couple of Google searches looking for documentation on it. I didn't spend a lot of time, but I only found one reference to it on an Apple Community post talking about the equivalent procedure on a Mac. So it doesn't seem to be well documented.


Again, thanks to all who responded. I hope this information can help someone else.

6 replies
Question marked as Top-ranking reply

May 16, 2026 2:14 PM in response to Rooster42

Here is an update on this issue.


First, thanks to those who replied. But it seems that Apple Music was/is not the issue.


Apple Music was not the source of my problem as suggested by Fiend and Lou_Lou_Lou as it appeared BEFORE I signed up for, or installed, Apple Music.


Similarly, Apple Music was not the solution as suggested by Samuel-F as it did not fix the problem after I did subscribe to it.


I was able to resolve the issue after contacting Apple Support (not nearly as difficult as I thought it would be). Thank-you to 2nd tier support tech Michael. For some reason when I opened iTunes after updating iTunes to 12.13.10.3 (on my Windows 11 PC) it decided to rewrite my .../Music/iTunes/iTunes Library.itl file using only the content that I had purchased from the iTunes Store. Why it did this is not clear, but I believe it may have to do with the update adding "support" for Apple Music. Fortunately, it created a new one but left an old .itl file in my iTunes folder.


Michael walked me through a procedure to re-build my iTunes Library from the old .itl file. I had to close iTunes and then start it again while holding down the <Shift> key. I then selected the old .itl file when prompted during startup. That allowed me to see my entire previous music library in my .../Music/iTunes/iTunes Media folder, as well as playlists and podcasts too. After that, Apple Music/iTunes Match did its thing as advertised and uploaded my music from CDs and playlists to iCloud. So now I can see ALL my music and playlists both on my PC with iTunes and on my iPhone with Apple Music. {Happy Dance!}


A couple of comments on this "launch iTunes while holding down <shift>" procedure. I have a vague memory of having to do this to fix an iTunes problem in the past. So it is not something new. I did a couple of Google searches looking for documentation on it. I didn't spend a lot of time, but I only found one reference to it on an Apple Community post talking about the equivalent procedure on a Mac. So it doesn't seem to be well documented.


Again, thanks to all who responded. I hope this information can help someone else.

May 2, 2026 1:07 PM in response to Rooster42

Please, translate yourself

A mi me lleva pasando eso desde que apareció Apple Music; tengo abiertos varios tickets.

Cosas que me suceden

  1. Compras de itunes que no se pueden reproducir; y ya no están en itunes store; la app de música del iphone o ipad me dice que "esa canción no está disponible en su región"; parece que después de comprarla, apple ya no tiene los derechos y no deja reproducirla
  2. Canciones que yo he rippeado de mis cds o de vinilos, no las reproducen el iphone o ipad
  3. En el PC, sí las puedo escuchar sin problemas con itunes o cualquier reproductor

Está claro que apple music ha secuestrado la información de la música que cada uno tiene comprada (28500 canciones en mi caso, más de la mitad comprada a itunes en los últimos 20 años). Y no se me ocurre una alternativa viable; tengo casi todas las canciones catalogadas, con BPM medidos, comentarios con palabras clave, ciento de listas inteligentes interrogando sobre esas palabras clave, y si migro a otro sistema, ni sé a cuál, ni sé si la meta información la podré arrastrar.

Lo único que les salva es que el servicio de soporte es capaz, paciente, formado y asequible casi de continuo.


Latest iTunes for Windows (12.13) doesn't display old music imported from CDs

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