Tidak bisa masuk jaringan internet

Unable to connect to the internet.

Jika Anda memiliki VPN yang terinstal, Anda sebaiknya menghapusnya—bukan sekadar mematikannya. Selain itu, diperlukan langkah pemecahan masalah lebih lanjut, misalnya untuk memastikan apakah masalah ini hanya terjadi saat menggunakan WiFi atau juga saat menggunakan Data Seluler. Jika masalah hanya terjadi pada WiFi, silakan mulai ulang router Anda. Jika masalah terkait dengan koneksi Data Seluler, Anda perlu menghubungi penyedia layanan seluler Anda.

If you have a VPN installed you should remove it, not just by turning it off. Beyond that it will require further troubleshooting, such as if this only when using WiFi or also seen using a Cellular Data. If it is WiFi only, then restart your router. For trouble with a Cellular Data connection, you would then contact your Cellular Provider.

Translation:

Unable to access the internet network

WiFi/Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When problems occur, your device may only have a self-assigned link-local IP address that begins 169.254.x.x.

For iPhone and iPad, you can verify your DHCP-assigned IP Address from settings:

Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address

If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for the network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.

DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.

If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

If some Apps are working as expected, while others are not - or other devices can connect to your WiFi network - you may find that a restart of your WiFi Router, followed by a restart of your iPad will clear the problem….

To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), restart your computer.

If you continue to have difficulties, check to see if your device is using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address

The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi Router. You may need to disable this feature - and can be enabled or disabled for each individual network.

Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

isur80 ~ What  device/model and OS version?

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