iPhone Mail: Wife's Telstra emails go to junk

Typically, it can easy as moving the message from your junk folder, to your inbox, which should teach your mail account the message is not junk. Have you tried this? In the junk folder of your iPhone Mail App, swipe the message from right to left and choose, move to inbox.

Do the messages still go to junk with no mail clients active?

catalpa34 wrote:

Thank you but I don’t think that’s going to help. It’s happening on the server. I’ve tried training the mail server many times and it doesn’t happen when using either the webmail interface or the Gmail client in her phone.

OK. If it's on the server, that would be on Telstra to fix. Apple hosts the mail agent in the mail app, but the mail comes from the agent, not Apple.

catalpa34 wrote:

Except it doesn’t happen if my wife uses the Google email client. I think it’s more complex than that.

Telstra and Gmail are two completely different email clients, so I'm not sure why you think there's anything linking them? Telstra is provided by Telstra. Gmail is provided by Google.

I've never used Telstra. My email provider is Yahoo. When I log into my Yahoo mail on my laptop, the laptop version provides a simple way to say a message is not Junk/Spam. Can you log into the Telstra account on a computer and see if they too offer this option?

catalpa34 wrote:

Not sure I understand what you are saying @lobsterghost1. Telstra doesn’t provide a email client, other than webmail at email.telstra.com. For most of us, emails are sent using a protocol called smtp (simple mail transport protocol). This protocol lets the email client, the application in which you manage your email on the mobile device, to send the email to the server for delivery. My mail sending service is provided by Telstra at smtp.telstra.com. I have sent emails to this using two different email mobile clients, Apple’s Mail app and Google’s Gmail iPhone app.

The email goes to junk on the Telstra mail server using the Apple app but not using the Gmail app. There seems to be something about the Apple app that the Telstra server doesn’t like.

I'm not sure what else I can offer here. Telstra is providing email service like Google Gmail or Yahoo Mail provides email. The issue is on the Telstra Server side. This is something you need to get higher level technical support from Telstra.

Are these messages going to junk with only webmail active, and with no mail clients in use?