Refurbished M5 Max 7 months old, black screen MagSafe not charging (no LED)

dasonshi wrote:

Hi all- my macbook M5 max refurbished randomly turned off and now black screen not charging...

its been literally 7 months. And I live in cusco Peru (expat resident of Peru) so its not like there's a Genius Bar nearby. Idk what to do,

is this common? Are there recovery methods? I've tried configurator 2 on my previous mbp(intel 2019 also has an overheating bug) but it doesn't pick up the device.

Common(?) No. if it was common nobody would be buying Macs.

you have the same limited 1-yr warranty on a refurb same as any new purchase.

you can ship it out for repair—

Call Customer Support (800) MY–APPLE (800–692–7753)

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple

Outside the USA

Contact Apple Support - Apple Support

Around the World—

Choose your country or region - Apple

make sure you are running the latest configurator...it is a bit tricky yes

How to revive or restore Mac firmware

How to revive or restore Mac firmware - Apple Support

¿Is it possible that your Mac was low battery when it stopped working?

If it was, connect the power adapter and leave it connected for several hours or overnight.

Then try to power up (with Power adapter still connected) later.

Power adapter connected can allow your Mac to trickle-charge, but VERY slowly. if it gets enough charge into the battery that way, it might be able to wake up and charge 'the right way'.

The LEDs are set ONLY on command from the computer. If there is not enough power in the battery, the computer can not turn on any LEDs.

<< im worried that the entire board needs a replacement. And my warranty only covers that. What about my data? >>

If you do not have a recent local, disk-based backup, your computer is like a ticking Time bomb. You are only one disk failure, one mainboard failure, one crazy software, or one "oops" away from losing EVERYTHING! Drives do not last forever. It is not a question of IF it will fail, only WHEN it will fail. In addition, you never know when crazy software or Pilot Error throws away far more than you intended.

If you are using another direct-to-disk backup method that you prefer, and you currently have a recent disk-based backup, that is great. If not, you should consider using Built-in Time Machine. Take steps to acquire an external drive as soon as possible. If you buy one, a drive 2 to 3 times or larger than your the amount of data to be backed up is preferable for long term trouble-free operation. Do not pay extra for a drive that is fast.  (You can get by for a while with a "found" smaller drive if necessary, but it will eventually become annoying).

Attach your external drive and use

Settings > General > Time machine ...

... to turn on Time Machine and specify what drive to store your Backups on.  It may ask to initialize the new drive, and that is as expected. APFS format is default format if running MacOS 11 Big Sur or later.

Time machine works quietly and automatically in the background, without interrupting your regular work, and only saves the incremental changes (after the first full backup). Time machine backs up your machine — including every connected drive that is in a Mac compatible format. it can not back up Windows format drives.

Time Machine's "claim to fame" is that it is the backup that gets done. It does not ruin performance of the rest of the computer while doing its backup operations. You do not have to set aside a "Special Time" when you only do backups. When you need it, your Time machine Backup is much more likely to be there and be current.

How to use Time Machine to Backup or Restore your Mac:

Back up your Mac with Time Machine - Apple Support

NB >>

if you did not of that, and your mainboard needs to be replaced, your data are GONE.

<< wouldn't I see the "plug into charger" icon. >>

NO. That message requires the processor to be running to put that message up on the screen. if the battery got too low, it could not produce that message.