To contact an Apple Representative
Good morning all.
Hope all is well.
I have a significant amount of apple products under my name as all the family utilises apple devices at home. In 2019 I received a MAC laptop as a gift from a friend of mine in Shanghai. New laptops were purchased after that time however the former was still working well until I had some problems with its OS. Took it to the local agent for repair and I was told that Apple would only replace the laptop/part if I provide a receipt. Informed them that the laptop was purchased from a reputable retail Apple Outlet in Shanghai, provided all the details and yet they won't proceed with repair/replacement unless I provide the receipt of the purchase (this is what I am being told locally). The laptop was given to me almost 6/7 years ago. Receipt cannot be found but all is legit, laptop was registered with serial number/other on my apple account. Would definitely like to speak to an Apple Representative as the situation is very sensitive and believe that Apple can act differently.
