iPod touch (A1421) iTunes not recognized, activation error

hello! I have a model a 1421 5th gen ipod touch, i'm attempting to get music off it for my friend and itunes cant see the device at all, its also giving me an activation error so i'm not able to do anything except connect it to wifi, when i looked at my file explorer however i'm able to see the device and i was able to rescue the pictures off of it from the dcism(?) folder but nothing else, any suggestions on either reactivating the device or if its a lost cause would be greatly appreciated. thank you in advance! i am on a windows pc btw

Posted on May 17, 2026 5:25 PM

Reply
1 reply

May 22, 2026 1:29 PM in response to Llamas1025

Llamas1025 wrote:
hello! I have a model a 1421 5th gen ipod touch, i'm attempting to get music off it for my friend and itunes cant see the device at all, its also giving me an activation error so i'm not able to do anything except connect it to wifi, when i looked at my file explorer however i'm able to see the device and i was able to rescue the pictures off of it from the dcism(?) folder but nothing else, any suggestions on either reactivating the device or if its a lost cause would be greatly appreciated. thank you in advance! i am on a windows pc btw

You won't be able to get music off the ipod touch, it is a one way sync itunes to Apple devices.

You can see if 3rd party apps like touchcopy or imazing can export the music off it.

iPod touch (A1421) iTunes not recognized, activation error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.