Subscriptions refund: Report a Problem shows no eligible

Have you already requested a refund using the Report a Problem website?

Usually after an initial denial, you will get one opportunity to appeal and after that the decision is final and will show that it is not eligible for a refund.

All subscriptions/free trials will renew automatically as seen on the Approval Screen that required you to double click the side button to accept those terms. Also on that screen it shows for a free trial to cancel at least a day before the trial ends to avoid the subscription charge. Cancelling the subscription does not affect your ability to request a refund.

Despite what you were told, contacting Apple directly does not initiate a manual review or override a previous denial after using the Report a Problem website, if that is what has happened. You can certainly try though, as none of us here work for Apple and only have the ability to report what has been the case for others and ourselves:

Contact Apple Support - Apple Support

Yes, you can still request a manual review from Apple even if the "Report a Problem" portal says you have no eligible purchases. The automated website uses pre-set criteria that often automatically lock out older charges or subscriptions that have already renewed.