I bought a my passport Ultra 4TB for Mac. I am running Sequoia 15.7.7. I can see the drive in finder. I have backed up my computer and I have over 3TB left. I cannot see the files on the drive. I have called WD 3 times and they keep having me erase the drive and start over. This has not worked. Technical support at WD keeps having me do the same thing with no results.
iMac 27″, macOS 15.7
I once had a external drive that was marketed as for Mac and that was formatted as NTFS, I kid you not.
Try this
Press Command + Spacebar and type Disk Utility, then open it.
Click View in the upper-left corner and select Show All Devices.
Look at the sidebar hierarchy: select the indented volume name (not just the main hardware container) and check if it says Mount. If so, click Mount.
Run First Aid on that volume to clear any minor directory flags blocking file visualization.
I once had a external drive that was marketed as for Mac and that was formatted as NTFS, I kid you not.
Try this
Press Command + Spacebar and type Disk Utility, then open it.
Click View in the upper-left corner and select Show All Devices.
Look at the sidebar hierarchy: select the indented volume name (not just the main hardware container) and check if it says Mount. If so, click Mount.
Run First Aid on that volume to clear any minor directory flags blocking file visualization.
is this drive formatted as NTFS? Then you should first format it as fat, macOS journaled or APFS in order to work
It was a my passport for Mac. I had an older one that worked perfectly. It just didn't have enough storage. I returned the 4TB because Western Digital's technical support was useless. I wanted to use iCloud, but it took forever to save 47000 pictures. Right now, I am just hoping nothing happens.
If any/all of these 47,000 pictures are critical to you, you may want to reconsider your approach on where you want to save them. I would suggest that you consider getting a NAS for this.
Regardless, and FWIW, I have a number of WD Passport drives. Although the largest ones I have are 2 TB, I've never had any issues copying files to it ... and I have both the "regular" Password and the Passport for Mac models. Both can be reformatted, and I would suggest that you use HFS+ if you will only be using these for your Mac(s).
My passport for Mac not showing files
