My Face ID not working and showing a TrueDepth camera issue

Thank you for reaching out. 😉

Follow these steps, testing after each step:

• Face ID not working
• Software Update
• Turn iPhone on or off or tell Siri: "Power Off"
• Force Restart iPhone or tell Siri: "Restart"

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

• iPhone service pricing.
• Check AppleCare Coverage.
• Get your iPhone ready for service.

Click ▶︎ Start a Repair Request.

Need more help?

• United States: 1-800-APLCARE.
• Contact Support.
• iPhone Support.
• iPhone User Guide.

Click ▶︎ Check Repair Status. 🔧

Good luck! 👋🏼😉

Smiliñ 😎 Brian

bakabulindi35 wrote:

Why my Face ID not working and it shows TrueDepth camera ?

[Re-Titled by Moderator]

Original Title: TrueDepth camera

That's a hardware issue and needs to be addressed at your closest Apple Store Genius Bar, which likely will require the screen to replaced --> Genius Bar Reservation and Apple Support Options - Apple