Activation Lock problem

You’ll need to recover access to the Apple Account holding the lock, or present the original purchase receipt to Apple and request the lock be removed.

Activation Lock is intended as a theft deterrent, and is intentionally difficult to bypass. We can’t help, and — absent sufficiently convincing proof — Apple won’t help.

• How to use account recovery when you can’t reset your Apple Account password - Apple Support

• How to remove Activation Lock - Apple Support

The only way without knowing the Apple Account used to set up the device is by providing the original purchase receipt from Apple or Authorized Apple Seller to remove the Activation Lock.

https://al-support.apple.com/#/al/agreement

Without knowing the Apple Account, there is no difference from your device and one that was simply found, that is why the original purchase receipt would be required. Since Apple does not get involved in third party sales, a receipt from any other location will likely be denied. It is common to find locked devices being sold on third party sites where the purchaser is just left with a device that will never be usable to them. That is also a deterrent for trafficking stolen property and buyers should review the information provided here.

https://discussions.apple.com/docs/DOC-250001038

Thank you for reaching out. 😉

If you are not the original owner, then Activation Lock is a security feature to protect the owner from theft. In that case, only the original owner can unlock it. 🔓

↓ If you are the original owner: ↓

According to Apple:

Remove Activation Lock on the device

Follow the onscreen steps to enter the Apple Account and password you used to set up your device or your device passcode. If you don't remember your Apple Account, try to sign in with an email address or phone number that you regularly use for Apple services.

Learn how to find your Apple Account or reset your Apple Account password.

If your device is owned by a business or educational institution, please contact your IT department or manager. 

Remove Activation Lock on the web if a device is offline

For iPad, you might be able to remove Activation Lock on the web even if your device isn't offline.

1. Go to www.iCloud.com/find.
2. Sign in to your Apple Account.
3. Select the device that you want to remove from iCloud.
4. Click Remove This Device.

Start a support request

If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.

Thanks again for reaching out. Your feedback is appreciated. 👍🏼

Smiliñ 😎 Brian