User profile for user: Ldn1rish
Ldn1rish Author
User level: Level 1
4 points

How to authorize new laptop for iTunes use when all previous devices are inaccessible?

Hi,

I have just discovered my old ipod and I have loads of purchased music and stored music that I would love to access again. I have logged in to itunes after many years but I already have 5 laptops/pc's authorised to the account and cannot authorise my current laptop.

My Itunes account was set up in 2005/2006 and the previously authorised laptops/pc's are all broken and I no longer have access to these in order to deauthorise.

If I go to Account in the Itune 'task bar', I am only given the option to either authorise or deauthorise the laptop that I am using (obviously not permitted to authorise the laptop I am using) or deauthorise audible account.

I tried looking through support pages but unbeknown to me, Apple no longer offers support for ipods and my issue with itunes is not listed/answered.

Can anyone advise of a solution please? Many thanks



[Re-Titled by Moderator]

Original Title: Unable to authorise new laptop for itunes use. All previous authorised devices no longer operating so unable to deauthorise. Help.......

Posted on May 29, 2026 1:22 AM

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User profile for user: the fiend
the fiend
User level: Level 7
23,772 points

Posted on May 29, 2026 3:31 AM

You need to use the Deauthorise All option, then Authorise the current laptop.


  • In iTunes, tap the Account option on the top bar menu and on that menu choose View My Account
  • the step above takes you to the Account Settings window (screenshot shown below). On this window look for Deauthorise All towards the lower right of the window:



  • Tap the Deauthorise All, then use the Authorise option to authorise your new laptop.
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User profile for user: the fiend
the fiend
User level: Level 7
23,772 points

May 29, 2026 3:31 AM in response to Ldn1rish

You need to use the Deauthorise All option, then Authorise the current laptop.


  • In iTunes, tap the Account option on the top bar menu and on that menu choose View My Account
  • the step above takes you to the Account Settings window (screenshot shown below). On this window look for Deauthorise All towards the lower right of the window:



  • Tap the Deauthorise All, then use the Authorise option to authorise your new laptop.
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User profile for user: Ldn1rish
Ldn1rish Author
User level: Level 1
4 points

Jun 3, 2026 2:22 AM in response to the fiend

Many thanks The Fiend for taking the time to respond. I appreciate your assistance.


I am now faced with a new issue where by every time I attempt to deauthorise as suggested, a message appears saying 'There was a temporary problem completing your request. The iTunes store is temporarily unavailable. Please Try again later'


I have uninstalled itunes and reinstalled. Cleared cookies/cache.

I have even found a previous laptop that was used with itunes and attempted to deauthorise all devices using this laptop and am met with the same or similar messages.


Searched online and it appears a common issue among some but have found nothing to assist.


My laptop software is up to date. My time and date is correct. My internet is running perfectly. I am beginning to wonder if this is Apple's way to push people onto Apple Music subscription.

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How to authorize new laptop for iTunes use when all previous devices are inaccessible?

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