Account locked for security, cannot unlock

my account says its locked for security reasons i tried to unlock it and it says account not supported and unfortunately its not logged in anywhere

Posted on May 29, 2026 3:05 AM

Reply
Question marked as Top-ranking reply

Posted on May 29, 2026 4:17 AM

Hello,


It looks like you have tried using the things in these support articles:

If you forgot your Apple Account password - Apple Support

How to use account recovery when you can’t reset your Apple Account password - Apple Support


Since you specifically say it is a "not supported" account you need to contact Apple (the people on this forum are users like yourself).


To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.


or:


Contact Apple for support and service by telephone --> Contact Apple Support - Apple Support







2 replies
Question marked as Top-ranking reply

May 29, 2026 4:17 AM in response to readmore95

Hello,


It looks like you have tried using the things in these support articles:

If you forgot your Apple Account password - Apple Support

How to use account recovery when you can’t reset your Apple Account password - Apple Support


Since you specifically say it is a "not supported" account you need to contact Apple (the people on this forum are users like yourself).


To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.


or:


Contact Apple for support and service by telephone --> Contact Apple Support - Apple Support







Account locked for security, cannot unlock

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