Money disappeared off my Apple pay

someone sent me money on apply oay earlier, i went to move it to my connected card and it dissapeared no money nowhere and the sender dont know what happened

iPhone 15, iOS 26

Posted on May 29, 2026 10:38 PM

Reply
1 reply

May 30, 2026 4:39 AM in response to Son_jac_4ever

Hi, Apple System Status reports Apple Pay is operating normally, as is Apple Cash, which is what you’re actually referring to.


Apple - Support - System Status


This is not Apple Support. Apple and Apple Support do not participate in the communities here. They only moderate our posts to insure all user guidelines are followed in regard to content and user behavior. Your comments will not be reviewed by Apple. Everyone posting and commenting are Apple users, like yourself.


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:


•  call (877) 233-8552


•  disputes at P.O. Box 9, West Chester, Ohio


•  general customer service at P.O. Box 1070, West Chester, Ohio 45071


• visit www.greendot.com


https://applecash.greendot.com/termsconditions/

Money disappeared off my Apple pay

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.