FaceTime unavailable on device, App Store requires features

If you see the message for a particular contact, it may mean there phone is off, FaceTime has been turned off, of the device is not receiving an internet connection.

For other scenarios where you are unable to receive/send FaceTime calls, then review the Support Article here:

If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

As for the App Store requiring features, you will need to explain what you are referring to or provide a screenshot of what you are seeing.

Welcome and thank you for reaching out. 🤗

According to Apple:

Check whether a FaceTime feature is available:

• FaceTime and FaceTime audio calling might not be available for all countries, regions or carriers.
• Call forwarding isn't available with FaceTime.
• A FaceTime call can't be switched into a phone call or a FaceTime audio call. To do this, end the current call and then make a new call.
• Make sure that there isn't a FaceTime outage.

Update your FaceTime settings after you set up a new device:

If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:

1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
3. In the Settings app, tap Apps, then tap FaceTime. Turn FaceTime off and then back on. If you see "Waiting for Activation," learn what to do.
4. Tap the phone number that you want to use with FaceTime.
5. If you don't see the FaceTime setting, check your Content & Privacy Restrictions settings in your Screen Time settings. Under Allowed Apps & Features, make sure that Camera and FaceTime are turned on.
6. In Settings, tap General and make sure that your date and time is set to automatically.
7. Restart your device.

Use a fast connection to avoid sound quality issues with FaceTime:

If your cellular connection or Wi-Fi network runs slowly or other people stream audio or video on the same Wi-Fi network, you might have these issues:

• Connection alerts or unable to connect
• Choppy video calls
• Black screen
• Dropped calls

Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection. You might be using a router, firewall or security software that restricts internet access.

If you need more help, contact Apple Support directly.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer