Can't send mail due to exceed limit?

Question

Level 1

90 points

Can't send mail due to exceed limit?

Hi,

I am having some issues with my iPhone 3GS. Recently, whenever I try to send an email from my MobileMe account, I get the following error message:

A copy has been placed in your Outbox. Sending the message failed because you exceeded your sending limit.

I know Mobileme has a restriction of 200 messages per day, however I am sending one or two email so this is not the issue. Anyone have any ideas?

iMac 2Ghz (Intel Core Duo) iMac G4, iBook G3, iPod (40GB) & iPod Mini (6GB), Mac OS X (10.6.4)

Posted on Aug 31, 2010 11:33 AM

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Answer 1

roaminggnome

Level 10

106,365 points

Aug 31, 2010 11:35 AM in response to pj777

http://support.apple.com/kb/TS2883

Have you looked at this article?

Not sure if it helps.

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Answer 2

Aug 31, 2010 11:36 AM in response to pj777

This link may be helpful.

http://support.apple.com/kb/TS2883

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Answer 3

pj777 Author

Level 1

90 points

Aug 31, 2010 11:42 AM in response to Allan Sampson

Yep, read that one...as I said I am not sending that many emails. Furthermore, it only occurs when sending from my iPhone and not from either the Webmail or mail client on my MacBook.

I have no automatic rules set up that send replies...

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Answer 4

Aug 31, 2010 11:44 AM in response to pj777

Also included with the link provided:

Check your sent messages to insure that you have actually sent all the messages and your account has not been compromised. If you believe your account has been compromised, change your password and security questions.

If you don't believe your account has been compromised, try deleting and recreating the account on your iPhone.

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Answer 5

pj777 Author

Level 1

90 points

Aug 31, 2010 11:47 AM in response to Allan Sampson

Thanks - I'm assuming if the account had been "compromised", the Sent emails would show up in the Sent email folder? Basically, I should be looking for a whole load of emails that I'm unaware of?

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Answer 6

Aug 31, 2010 11:54 AM in response to pj777

More than likely, yes, but since a MobileMe account is accessed as an IMAP account, when accessing the account with an email client you have the option to store messages on the server or locally on the hard drive or device. If your account has been compromised and someone is accessing the account with an email client on their computer, they could choose not to store the sent messages on the server so you wouldn't see them.

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Answer 7

pj777 Author

Level 1

90 points

Aug 31, 2010 12:00 PM in response to Allan Sampson

OK...I'll try changing the password, however wouldn't that apply to MobileMe globally though? In other words, in theory, if I had reached my message sending limit, then I should not be able to send from my Mail client, or Webmail? My problem in sending mail relates solely to the MobileMe account on my iPhone...

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Answer 8

Aug 31, 2010 12:07 PM in response to pj777

This is why I suggested try deleting and recreating the account on your iPhone first to see if this makes any difference.

If you change the password for your account, it will be required globally - when accessing the account via webmail using a browser, with the Mail.app on your Mac, and with the iPhone's Mail app.

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