I phone 13 pro max white screen suddenly , zero physical damage

I have an i phone 13 pro max and the screen was glitching and a few minutes later the phone became blank white all of a sudden , the phone is working as i am able to listen the ringtone when i call to the number, suddenly all of a sudden i am facing this issue . the phone has zero signs of physical damage whatsoever , i took it to the service centre and they also confirmed/verified it . I saw on reddit, twitter that other users are also facing a similar issue and there is a manufacturing defect in i phone 13 pro and 13 pro max, can someone guide me on how to proceed with this.

iPhone 7 Plus, iOS 15

Posted on Jun 9, 2026 1:31 AM

Reply
4 replies

Jun 9, 2026 1:53 AM in response to brucebane

  1. You still see a Yellow/ Green/black screen after charging. Follow the steps in this article.
  2. You see a Yellow/ Green/black screen, but you can hear alerts, sounds, and vibrations.
    1. The screen remains Yellow/ Green/black, but the device chirps when you unmute it and connect it to power.
    2. Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
    3. You can't force your device to restart because a button is broken or stuck.
    4. Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
    5. Contact Apple Support to set up service if you have any of the above issues:



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved, please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



Facing Green / Yellow Screen issues? Here's what worked for me:

  1. Backup on iCloud/iTunes - If enabled daily, wait for the time of day when iPhone backs up automatically.
  2. Try this --> Force restart iPhone - Apple Support


After the iPhone starts...

1️⃣ Backup on iCloud/iTunes

2️⃣ Log out of Apple ID

3️⃣ Erase (Keep eSIM Data)


❌ DO NOT restore from backups! Set up as a new iPhone. Wait 2-3 days - no issue! That Indicates...

✅ No hardware/ iOS issue


Now...

📦 Restore data gradually

🔍 Find app/settings causing the screen flickering



Jun 9, 2026 4:39 AM in response to brucebane

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple



Jun 9, 2026 1:44 AM in response to brucebane

brucebane wrote:
I have an i phone 13 pro max and the screen was glitching and a few minutes later the phone became blank white all of a sudden , the phone is working as i am able to listen the ringtone when i call to the number, suddenly all of a sudden i am facing this issue . the phone has zero signs of physical damage whatsoever , i took it to the service centre and they also confirmed/verified it . I saw on reddit, twitter that other users are also facing a similar issue and there is a manufacturing defect in i phone 13 pro and 13 pro max, can someone guide me on how to proceed with this.


I phone 13 pro max white screen suddenly , zero physical damage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.