Recovering tickets from wallet after reset.

Hello, I had World Cup tickets and a boarding pass in my apple wallet, then today something popped up saying if I do not enter my iCloud password, which I forgot, my phone would lock me out. It gave me the option to reset my phone so I did that but I lost the tickets and boarding pass. I tried to redownload the tickets through the ticketing site but it said they had already been downloaded on a different device even though it is the same device. It says I have to delete them from that device which again is the same device to redownload. How can I get these tickets back?


MacBook Air 13″, macOS 15.6

Posted on Jun 10, 2026 7:29 PM

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Posted on Jun 11, 2026 10:08 AM

You need to contact the ticket issuer’s support team. The issuer controls the tickets and might have removed them due to security concerns. Tickets are not generally backed up and remain under the control of the issuer when added to Apple Wallet.

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Recovering tickets from wallet after reset.

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