I forgot my new passcode for my iphone 16e, had it reset at best buy, and now am trying to log back into my icloud. I know my icloud id and password but it is asking for the old phone passcode which I don't have.
Refer to this post by a Community Specialist: Apple ID is asking for old passcode to f… - Apple Community
If you see a blue "Forgot" button, tap it for alternative ways to verify. Normally it wants a verification code as outlined below, but you may be offered a different way. If that does not work you will need to get a standard verification code.
Based on: Get a verification code and sign in with two-factor authentication - Apple Support
A code is sent automatically first to your trusted devices (some other Apple computer or Apple mobile device signed in with your account).
If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.
1. Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.
2. Choose a telephone number for where to receive a code.
3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).
4. Enter the code on your other device to complete sign in.
It is a good idea to have more than one trusted number.
If you had set up a recovery contact, read Get a recovery code for a friend or family member as their Apple Account recovery contact - Apple Support
If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple Account password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
Here are links to posts by Community contributors which provide additional detail about the account recovery process and what to do if you do not receive a text or call: Activation Lockout Issues - Apple Community and How can I reset my Apple Account password? - Apple Community and How to delete Apple ID when you can't log… - Apple Community This thread outlines the multi-step process and final recovery —> My Apple ID is locked, how do I fix it? - Apple Community , and this one about things you should and should not do while waiting —> How can I recover my Apple ID after multi… - Apple Community This is a very long user contributed document about account recovery —> https://discussions.apple.com/docs/DOC-250009681
Refer to this post by a Community Specialist: Apple ID is asking for old passcode to f… - Apple Community
If you see a blue "Forgot" button, tap it for alternative ways to verify. Normally it wants a verification code as outlined below, but you may be offered a different way. If that does not work you will need to get a standard verification code.
Based on: Get a verification code and sign in with two-factor authentication - Apple Support
A code is sent automatically first to your trusted devices (some other Apple computer or Apple mobile device signed in with your account).
If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.
1. Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.
2. Choose a telephone number for where to receive a code.
3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).
4. Enter the code on your other device to complete sign in.
It is a good idea to have more than one trusted number.
If you had set up a recovery contact, read Get a recovery code for a friend or family member as their Apple Account recovery contact - Apple Support
If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple Account password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
Here are links to posts by Community contributors which provide additional detail about the account recovery process and what to do if you do not receive a text or call: Activation Lockout Issues - Apple Community and How can I reset my Apple Account password? - Apple Community and How to delete Apple ID when you can't log… - Apple Community This thread outlines the multi-step process and final recovery —> My Apple ID is locked, how do I fix it? - Apple Community , and this one about things you should and should not do while waiting —> How can I recover my Apple ID after multi… - Apple Community This is a very long user contributed document about account recovery —> https://discussions.apple.com/docs/DOC-250009681
iPhone 16e iCloud login requests old passcode after reset
