How to resolve discrepancies in Apple Trade-in serial number and reimbursement value?

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Level 1

4 points

How to resolve discrepancies in Apple Trade-in serial number and reimbursement value?

I sent my MacBook Pro with M3 Max to Apple Trade In, copied the serial from the apple menu and they said that is wrong and the reimburse value was a lot less than anticipated. No way to get in touch and get explanations, only take or leave. This sounds like a scam. I was an apple customer since the eighties, each time I got different answer from the customer service and the stores. I strongly feel that the customer service is going AWOL, no way to get correct answers and quality and services going down. What do you suggest to get real customer support ?

[Re-Titled by Moderator]

Original Title: Apple Trade-in Scam

MacBook Pro (M3 Max, 2023)

Posted on Jun 11, 2026 2:43 AM

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Answer 1

Jun 11, 2026 3:04 AM in response to BRUN_Ipod

Did you consider visiting an Apple Store to trade it in? Your device will be inspected and you will get an exact value right away.

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Bring it to an Apple Store.

A Specialist will inspect your device and give you an exact value on the spot. If it doesn’t have any value, we can recycle it for free.

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copied from: Apple Trade In - Apple

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Answer 2

BRUN_Ipod Author

Level 1

4 points

Jun 11, 2026 3:27 AM in response to Ingo2711

Thank you, I did but they said that they cannot take a trade-in because I purchased the new Mac on-line. I spoke with the head of the Apple Store and She said "we cannot take any trade-in if the purchase was on-line". The Apple customer service told me before that I CAN bring it in a Apple Stre but the Apple Store Head in Carugate (Milan - Italy) told me that they can't. She seemed sincere. As said before, conflicting answers, processes not checked, the "customer service" is missing and when the processes are not checked the scams are in.

Best

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