Genmoji not working and stuck downloading on new iPhone 17e

Me and husband both got new iPhone 17e from the Apple Store last week. Now for some unknown reason Genmoji has stopped working for both of us. There’s been no iOS updates. Restarts don’t fix it. It just says it’s downloading but it’s not actually doing anything? Any thoughts?

Posted on Jun 11, 2026 8:38 AM

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Question marked as Top-ranking reply

Posted on Jun 11, 2026 8:45 AM

Verify Apple Intelligence is enabled

  • Settings → Apple Intelligence & Siri
  • Make sure Apple Intelligence is turned on.
  • If it is already on, try turning it off, restart the iPhone, then turn it back on.


Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence. Read more


Apple Intelligence now features Image Playground ...


3 replies
Question marked as Top-ranking reply

Jun 11, 2026 8:45 AM in response to EmStanners

Verify Apple Intelligence is enabled

  • Settings → Apple Intelligence & Siri
  • Make sure Apple Intelligence is turned on.
  • If it is already on, try turning it off, restart the iPhone, then turn it back on.


Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence. Read more


Apple Intelligence now features Image Playground ...


Genmoji not working and stuck downloading on new iPhone 17e

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