Genmoji and Playground "Downloading support for -" issue on iPhone 17e

Question

Genmoji and Playground "Downloading support for -" issue on iPhone 17e

Genmoji and Playground have been displaying "Downloading support for X/Y" ever since I bought my iPhone 17e around a week ago, anyone know how to fix it?

I bought the phone brand new and haven't had any other issue, all other Apple Intelligence features work perfectly.

iPhone 17e, iOS 26

Posted on Jun 11, 2026 3:32 PM

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Answer 1

Jun 12, 2026 6:59 AM in response to Grover_Sesame

Have seen it reported from some other users too, although I have not seen it on my iPhone 17e with iOS 26.5.1. I would recommend contacting Apple directly.

Contact Apple Support - Apple Support

Please update if you do contact Apple directly as so far I have not seen anyone with the issue report back what Apple has told them.

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