3-month Apple Music trial not appearing on new iPhone

I’ve just bought a new apple iphone. I have never subscribed to Apple Music before. I want to access the 3 month free offer but it’s only offering me a month and I don’t understand why - I have followed the instructions to go to Apple Music and then if it doesn’t work to go to the Home button. Still no offer. My husband set up my new phone and he thought the 3 month offer went to my old phone initially although I have now reset that phone and given it to my son who had a different acct. He isn’t getting the 3 month offer so I don’t understand where it’s gone.

iPhone 17 Pro, iOS 26

Posted on Jun 12, 2026 9:53 AM

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Question marked as Top-ranking reply

Posted on Jun 12, 2026 12:23 PM

If you have already opened the Apple Music app on the new device and tapped the Home tab on the bottom of the screen there and still not seeing the offer, then contact Apple directly here:

Contact Apple Support - Apple Support


The promotion details including eligibility and how to redeem are seen here:


2 replies
Question marked as Top-ranking reply

Jun 12, 2026 12:23 PM in response to Newbie512

If you have already opened the Apple Music app on the new device and tapped the Home tab on the bottom of the screen there and still not seeing the offer, then contact Apple directly here:

Contact Apple Support - Apple Support


The promotion details including eligibility and how to redeem are seen here:


3-month Apple Music trial not appearing on new iPhone

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