Why are entire threads closed before any solution is found to the posted question?

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• Threads are closed when a significant amount of time has passed and/or the OP is no longer responding to the question they have asked. If you would like to create a post with a reference to a different locked post, then you can include a link to it.
• Also as time passes, OS versions change, and a post that is much older may no longer be relevant when using the recommended updated version of the software.
• You can still upvote a post on a locked thread and if a post there helped you, feel free to do that. You just won't be able to add a comment on that post. The locked post remains for others to view and if you sort the comments by rank a post that has been upvoted is more likely to appear near the top.
• While you may see on other sites that knowledgeable posters don't like to see a replication of a post that has already been solved, you typically don't find that here and we will even include a link to that post if it will help you. The only thing that is not really acceptable is when the same user posts the same question multiple times. We encourage users to create a new post anytime they have an issue they need help with.

Saxman wrote:

I've seen plenty of older threads (& some not so old) with the same problem, but they've been closed before anything's been resolved. And just because a particular one may not have any responses for awhile, or after a fix is offered, the person never came back to say if it worked, IMHO, doesn't mean the thread will never get a response, & maybe the user wasn't able to get around to trying the remedy, until the thread was closed.

And you'll see lots of threads with answers that are not closed. Threads are not closed based on whether or not they are answered. They are closed when no one has participated in them in about a month.

And obviously, someone must be making the decisions as to when to close a discussion, as I assume there are moderators, so I still wonder why there seems to be so short a window for one to remain open. I mean, what's the point of shutting it down, it's still there, so it's not like anything is saved by doing so, it just forces others to repost about the same issue. But thanks for responding...

Yes, the Hosts make the decisions about when things get closed. One of the reasons to close threads that haven't gotten any posts in a while is because information changes rapidly. It's bad enough that there are active threads with subjects like "iOS 26.1 destroyed my battery life" when we're several versions beyond that and there are people using 26.2 and 3 and so forth posting in the thread.

Oh, and I've always wondered why there's not any Apple employees on this site, as we all know there are lots of little workarounds and features that are not known to the general public, plus it would give them a sense of what users are dealing with. It's not like they can't afford to staff a few people here...

Apple created this as a user forum, not as a way to contact Apple Support. If you want solutions from Apple Support, you can contact them directly.

Keeping the forums running does require a team of paid Apple Staff. However, there are not nearly enough of them to keep all of the forums (the English language forum is not the only one) running and orderly AND post responses.

No one here knows; we're just users, and not mods or Apple so any responses here are guesses.

Some questions are unanswerable or are unique or so rarely experienced by other users then there's unlikely ever to be an answer, in which case there is little point leaving it open. If a thread hasn't had any responses for a while then it's unlikely to get any more. Another reason might be that many users never come back to let responders know if the solution worked or not.

The best thing to do if you can't find an answer in old threads is to ask your question.

The moderation team has a email address. You can find it in the Terms of Use we all agreed to in signing up here.

While in the Terms of Use, check out section B.1.ii to which you agreed.

Apple Support Communities Use Agreement - Apple Community

Presuming the same Apple Account used everywhere, Safari bookmarks can get corrupted and sync can fail, and the usual fix is to shut down iCloud for Safari, shut down all devices involved, start one client, re-enable iCloud Safari, and then incrementally re-start and re-enable Safari on other devices.

I’ve usually met these corruptions due to transient network errors and unstable networks, but other causes are likely also possible.

Your iMac 2017 model is older as well, and with older macOS bugs and issues lurking.

Hello~ +1

~Katana-San~

Hello~ You’ve been here long enough to know that “why” questions are not easily answered… especially those posed about Apples decisions.

~Katana-San~

Very well put!