I was charged in full amount for 2 different bundles in the same app

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I was charged in full amount for 2 different bundles in the same app

i got charged full price for a subsxription that i wanted to upgrade

so i downloaded peacock and bought their premium subscription but i didnt know that the bundle contained ads and i wanted the one with no ads, so i bought the premium plus and i was informed that it should only charge me by a few dollars but apple charged it as two separate payments. I tried to use the refund section but its telling me im not eligible for the refund of the premium subscription

Posted on Jun 15, 2026 5:54 AM

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Answer 1

Jun 16, 2026 5:28 AM in response to meili32

Apple typically charges the full amount for each subscription tier and upgrading does not automatically provide a partial refund if you purchased a separate subscription instead of using the in-app upgrade option.

Since you bought Peacock Premium as a new subscription rather than upgrading your existing one, Apple recognizes it as two separate subscriptions, making you ineligible for a refund for the first one.

You can contact Apple Support directly through the Report a Problem page or the Apple Support app to request an exception or refund.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian

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