Mac: Magic Mouse not connecting, keyboard issues

I cannot connect Magic Mouse to Mac computer. Keyboard will not let me navigate System Settings.

iMac (M4, 2024)

Posted on Jun 16, 2026 6:19 PM

Reply
1 reply

Jun 17, 2026 8:37 AM in response to mrossol

Based on the symptoms described, there are a few possible causes and troubleshooting steps we can try.


What could be causing these issue:

  • Bluetooth may be disabled or not functioning properly.
  • The Magic Mouse may not be paired with the iMac.
  • The keyboard may have lost its Bluetooth pairing.
  • Battery level may be low.
  • If the Mac was recently set up, there may be a problem with the wireless device pairing process.
  • Low batteries, charging problems, or a fault with either the keyboard or mouse.


With that said, here are a few things you can try:

  • Verify both the Magic Mouse and keyboard are powered on and sufficiently charged.
  • Connect the Magic Mouse directly to the iMac using a USB-C charging cable (if available) and allow it to pair automatically.
  • If possible, connect the keyboard via cable or use a temporary USB keyboard to regain access to System Settings.
  • Restart the iMac and test both devices again.
  • If a wired keyboard is available, navigate to:
    • System Settings > Bluetooth
    • Remove and re-pair the Magic Mouse and keyboard.
  • Test whether the keyboard functions at the login screen or during startup to determine if the issue is system-related or hardware-related.


There wasn't much in your post that we could go on. As such, please provide the answers to the following:

  • Is this a new iMac or an existing system that previously worked?
  • Are the keyboard and mouse Apple Magic devices or third-party devices?
  • Does the keyboard work at the login screen or only fail within System Settings?
  • Are there any error messages when attempting to connect the Magic Mouse?

Mac: Magic Mouse not connecting, keyboard issues

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