Unauthorized MacBook Air M2 logic board modification by AASP

Question

Level 1

4 points

Unauthorized MacBook Air M2 logic board modification by AASP

Hello community,

I am looking for advice on the correct channel to report a serious issue regarding a local Apple Authorized Service Provider (AASP).

I recently brought my MacBook Air (M2) to an AASP strictly for a visual diagnostic because it wouldn't power on. I did not authorize any repairs. When I picked it up, their official paperwork explicitly stated that no repairs or component changes were made.

However, immediately after picking it up, it was discovered that hardware modifications (soldering) had been performed on the logic board without my consent, which damaged the board.

I want to escalate this situation and provide my feedback directly to the corporate department at Apple that oversees AASP compliance and quality control. Could anyone point me to the correct contact link, feedback form, or specific phone department to submit a formal complaint about an AASP?

Thank you for your help!

Posted on Jun 19, 2026 6:22 AM

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Answer 1

Jun 19, 2026 6:49 AM in response to DianaOdesa

Maybe there's something here: Apple Corporate Contact: How to Contact Us - Apple

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Answer 2

Allan Jones

Level 10

81,886 points

Jun 19, 2026 11:44 AM in response to DianaOdesa

Where did this happen? In some countries/regions, providers call themselves Apple Authorized Service Providers when they are not.

Go to

locate.apple.com

to check if the provider is what they claim.

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Answer 3

DianaOdesa Author

Level 1

4 points

Jun 22, 2026 1:16 AM in response to Allan Jones

Odesa, Ukraine. Their address is on the website; they're an authorized center and that was the main problem. I took my MacBook there because I thought it would be better, but it turned out they broke it and lied to me.

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Answer 4

lkrupp

Level 7

25,371 points

Jun 25, 2026 8:31 AM in response to DianaOdesa

"However, immediately after picking it up, it was discovered that hardware modifications (soldering) had been performed on the logic board without my consent, which damaged the board."

So how was this discovered? Did you open up the MacBook yourself? Does the MacBook function properly?

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Answer 5

DianaOdesa Author

Level 1

4 points

Jun 25, 2026 11:53 PM in response to lkrupp

I've written the short version here because I couldn't fit everything into one post.

I didn't open the MacBook; someone else (an unauthorized repair center) opened it and immediately contacted us, giving us the board, since it was ultimately beyond repair.

Then I called the first repair center (the authorized one), and they admitted over the phone that they had soldered the board, but I didn't consent to it. When I asked for their report, they gave me a report stating that they had only performed diagnostics and nothing more.

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Answer 6

DianaOdesa Author

Level 1

4 points

Jun 19, 2026 6:22 AM in response to DianaOdesa

l Apple Authorized Service Provider - Restart

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Answer 7

DianaOdesa Author

Level 1

4 points

Jun 19, 2026 7:08 AM in response to D.I. Johnson

Thank you! I will try

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