iPad Pro M4 Face ID failure, ₹90,000 replacement cost

I have applecare+ and I had this exact problem, and I went to the Apple Store and ran diagnostics and it showed FACEID is not working. They ordered the TrueDepth camera part along with a replacement IPAD M4 in the event they flubbed up the repair. nevertheless 3 days later Apple called me and said they successfully repaired my IPAD. Apparently the M4 and M5 Ipads aren't soldered parts, intentionally manfactured this way to cut down on just handing off new IPADs for broken ones, carbon type of enviornmental pledge stuff. Anyways, My IPAD is now working. I'm so happy I had Applecare, otherwise they woulda charged 60% the cost of the IPAD alone. Not worth it in my opinion.

One morning I woke up and tried to unlock My iPad M4. It failed to detect Face ID. So I reset the Face ID and tried to re-set up, it failed to detect the face. After googling I found out, TrueDepth sensor has stopped working, tried clicking portrait pic, viewfinder is stuck in portrait mode. This happened to me 2 weeks ago. I purchased my device in July 2024. Many people are suggesting that should have purchased apple care but that also covers 24 months warranty, and mine stopped working in 26th months. And suddenly in last one month many people have reported this issue. How is this consumers fault?

Richard.Taylor wrote:

I've never heard of that! I'm so surprised that there is a hard ware failure that affects only Face ID! But that seems to be the case.

It’s not uncommon for FaceID to fail on its own, with no other symptoms. Most often its a hardware failure of the TruDepth camera or the IR emitters that scan the face.

Recoverable problems can be a case that blocks the camera or IR emitters or a screen protector.

Here is Apple’s support guidance: If Face ID is disabled on your iPhone or iPad Pro - Apple Support

Richard.Taylor wrote:

I've never heard of that! I'm so surprised that there is a hard ware failure that affects only Face ID! But that seems to be the case.

Solely as an example, here is the Apple documentation for repairing the TrueDepth camera system on an iPhone 16 Pro Max. Not because this iPhone documentation is useful for an iPad Pro — it is not! — but because this documentation shows the parts and warnings involved for servicing the TrueDepth camera hardware:

iPhone 16 Pro Max TrueDepth Camera - Apple Support

The images shown are from the back side of the iPhone too, with the back glass removed. You're here looking at the back side of the TrueDepth camera system.

As for the original question, and with no AppleCare coverage, the available options are to pay for the repair, or replace the iPad, or operate the iPad without Face ID.

Exactly, i have the same issue with my ipad, mine stopped working around the starting of May this year and my ipad is working perfectly fine otherwise and there isnt any physical damage either!! I don’t want to get a whole unit replacement, why can’t apple just repair this part? It seems like a manufacturing defect, literally not a consumers fault!

It’s unfortunate but things DO break.

Apple warrants the device for a year (in most locales).

If you desire to further mitigate repair risk, AppleCare+ can optionally be procured at the time of purchase.

If one elects to not do so, they bear the resultant risk of all future repair themselves.

RN_ipad_pro wrote: …Face ID suddenly stopped working. The failure occurred during normal use. …

The authorized service center inspected the iPad and confirmed that … Face ID has a hardware failure

I've never heard of that! I'm so surprised that there is a hard ware failure that affects only Face ID! But that seems to be the case.

Of course, the iPad is out of warranty, and apparently you don't have Apple Care or some other extended warranty. It seems like this is what you agreed to when you bought the iPad.

I'm not sure that Face ID would be important enough for me for its failure to cause me to buy a new iPad. I think that I would just type in my code.

zyva21 wrote:

Exactly, i have the same issue with my ipad, mine stopped working around the starting of May this year and my ipad is working perfectly fine otherwise and there isnt any physical damage either!! I don’t want to get a whole unit replacement, why can’t apple just repair this part? It seems like a manufacturing defect, literally not a consumers fault!

Because the cost of repairing almost anything is more than the cost of replacement. If you had had the foresight to purchase AppleCare when you got the device Apple would just replace your iPad. You made a gamble that the iPad would never need service and you lost the bet. It happens when you gamble; sometimes you lose.

And no, it isn’t a manufacturing defect; those appear almost immediately. It is a random failure with no specific cause. Stuff happens.

This Apple support guidance tells us about when and if there is an alert for the face id been disabled but the thing is I went to an apple genius bar and they couldn’t tell me what was wrong with it they told me when they ran the diagnostics everything was fine so doesn’t it mean its a software problem rather than a hardware problem although it might get fixed after replacing the component itself but the problem first arrived when the ipad was updated

The same as. My iPad Pro M4 11 was working normally, with the original Apple case. Suddenly I received the message "camera covered" and Face ID no longer worked.

hey what did you do finally can you please reply

Thejesh_15 wrote:

hey what did you do finally can you please reply

You might find it enlightening to read all of the thread you just added a message to.