Attention awareness not working when iPhone is locked

naman159 wrote:

Attention awareness is not working when my iphone is locked. It’s working fine when I receive a call when my phone is unlocked. What’s this glitch?

That is correct. And also intentional. Apple changed the attention aware behavior sometime when iOS 18 had a point update. It was changed primarily to prevent alarms from triggering silently due to false detections.

Jeff Donald wrote:

They may have revised it again. The Apple Support article I linked below states “When you're looking at your device, it will lower the volume of your alerts.” So, alerts are lowered but phone calls are not, evidently.

Turn Attention Aware features on or off on your iPhone or iPad Pro - Apple Support

Yep. I was very confused about this. And several of us here on the forum some time ago, got into researching what changed. But it was changed, if I recall about the time iOS 18.3 was released. The bottom line is what the Author of this thread is seeing is normal and expected.

Thank you for the additional information. Have you recently changed your screen protector or case? Some accessories have been known to effect Attention Awareness.

How are you determining that Attention Awareness is not working? Please describe what you’re experiencing that makes you believe it’s not working?

A couple of possible quick fixes are a forced restart? Have you performed a forced restart? Did you notice any changes?

Force restart iPhone - Apple Support

You can also try disabling Attention Awareness momentarily and then enabling it again.

They may have revised it again. The Apple Support article I linked below states “When you're looking at your device, it will lower the volume of your alerts.” So, alerts are lowered but phone calls are not, evidently.

Turn Attention Aware features on or off on your iPhone or iPad Pro - Apple Support

Your community comments will not be reviewed by Apple. Apple may make changes based partially on the feedback they receive through their official channel, linked below .

Product Feedback - Apple

Apple typically does not formally reply to feature requests such as yours.