How to use a damaged Apple Gift Card?

Damaged gift card


[Re-Titled by Moderator]

Original Title: Gift card is damaged


Posted on Jun 23, 2026 4:58 PM

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Question marked as Top-ranking reply

Posted on Jun 23, 2026 5:02 PM

Thank you for your post.


According to Apple:

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support. ⇠💳


You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card.


Good luck! 👋🏼😉

Smiliñ 😎 Brian

4 replies
Question marked as Top-ranking reply

Jun 23, 2026 5:02 PM in response to Jmr428

Thank you for your post.


According to Apple:

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support. ⇠💳


You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card.


Good luck! 👋🏼😉

Smiliñ 😎 Brian

Jun 23, 2026 5:52 PM in response to Jmr428

Hi, this is not Apple Support. Apple and Apple Support do not participate in the communities here. They only moderate our posts to insure all user guidelines are followed in regard to content and user behavior. Your comments will not be reviewed by Apple. Everyone posting and commenting are fellow Apple users, just like yourself.


Please follow the steps in this Apple Support article. 


If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 


Contact Apple Gift Card Support


Corporate Address

Apple

One Apple Park Way

Cupertino, CA 95014

(408) 996–1010

How to use a damaged Apple Gift Card?

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