What happened to my over 20 movies

i m using apple tv app on my samsung tv . and there was no problem to play in my library until two days ago ! Now i realized over 20 movies are suddenly missing and try to open them appears this messg. on the screen :" content not found . There s a problem with loading this title or it s no longer available to play " and my question as a customes of apple tv : we paid a lot of money for all movies u released and sent us invoice ! Right ? What happened to customer rights ? İ m a collector and nothing technical problem i lived just suddenly lived this issue . So ? İs that it ? No more purchasing movies from this appl ? Thx

M70B,

Posted on Jun 24, 2026 9:59 AM

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Question marked as Top-ranking reply

Posted on Jun 24, 2026 10:20 AM

Verify that the intended account is selected as active. It is possible to register multiple Apple Accounts within the Apple TV app, and switch between them. Movies are only available when the account, for which the movies are purchased, is selected as active. Additionally, when a child account or profile is selected, some content may be hidden, depending on age of that user and the content age restrictions. It is also possible to set restrictions to a lower age limit than advised for your country or region.


Apple TV app user guide for smart TVs and third party streaming devices - Apple Support


  • Try signing out for your account in the app, then sign in again.
  • Try finding the title in the Store or through Search, instead of looking in your Library. It should be available there too, also with a Play button (instead of a Buy button).


While it is theoretically possible for a specific movie title to disappear from the Store, and following that also from your Library, for reasons of rights holder (studio) complications, it would be very unlikely to happen to 20 movies at once. I suspect that something else is happening.


If your issues continue after researching the above, then consider contacting the Apple Support staff. They can look into your account and verify what is going on. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

3 replies
Question marked as Top-ranking reply

Jun 24, 2026 10:20 AM in response to Ozkankoc75

Verify that the intended account is selected as active. It is possible to register multiple Apple Accounts within the Apple TV app, and switch between them. Movies are only available when the account, for which the movies are purchased, is selected as active. Additionally, when a child account or profile is selected, some content may be hidden, depending on age of that user and the content age restrictions. It is also possible to set restrictions to a lower age limit than advised for your country or region.


Apple TV app user guide for smart TVs and third party streaming devices - Apple Support


  • Try signing out for your account in the app, then sign in again.
  • Try finding the title in the Store or through Search, instead of looking in your Library. It should be available there too, also with a Play button (instead of a Buy button).


While it is theoretically possible for a specific movie title to disappear from the Store, and following that also from your Library, for reasons of rights holder (studio) complications, it would be very unlikely to happen to 20 movies at once. I suspect that something else is happening.


If your issues continue after researching the above, then consider contacting the Apple Support staff. They can look into your account and verify what is going on. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Jun 29, 2026 10:15 AM in response to Ozkankoc75

I think I found the problem 😔 unfortunately apple Türkiye zone removed many movies I purchased before and very serious numbers 🫥over 50 movies in my library suddenly removed. U can't find them in apple store to purchase : Transcendence 2014 , Angel Heart 1987 , Fury 2014 , Any Given Sunday ..... I can't see the titles in my library but when I try to open it suddenly this message appears on screen : content not found . There s a problem with loading this title or it s no longer available to play "....but the weird think is one of these missing movies are still in my watchlist : I can watch them now but the same movie can't be open from the library also u can't find to purchase from Apple TV movie store.....like I said before the main problem is these movies re not on sale in apple store ? ....how can we fix this weird problem ? Thx

Jun 29, 2026 10:37 AM in response to Ozkankoc75

So this has happened to me and my family.

so we were sitting on the couch and we wanted to watch a movie we got on Apple TV and we went to library and it disappeared, so then a day later my mom remembered that we had rented it.

So maybe you had rented them or the movies are on a different account on the Apple TV.

Hopefully this helps but if it doesn’t, I am sorry.



What happened to my over 20 movies

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