Grok subscription charged after canceling, refund issue

tanuj134 wrote:

i canceled the free trial on the day the subscription was ending , and charge description shows apple media services on my bank app

Cancelling on the day the trial is ending is why you were charged for the subscription. That is why it is required that you double click the side button to accept the terms of the free trial where it says to cancel the subscription a day before the trial ends to avoid the charge.

View your Purchase History on your account and see what it shows there. I recommend using the option under "How to see your purchase history on your device", and you may have to adjust the filters to show all transactions. In the screenshot seen in the Support Article it defaults to "Last 90 days" and "Paid". You want to look for a transaction that is in red or showing as Pending. If that is the case, then the subscription does not show up in your Settings until that transaction has been completed. It is also at that time that you can request a refund.

View your purchase history for the App Store and other Apple media services - Apple Support

To resolve this, go to Settings, [your name], select Subscriptions and confirm that Grok is canceled.

Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining you canceled before the trial ended.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian

tanuj134 wrote:

Actually the charge doesn’t show up in the website because i cancelled it before the free trial ended , but the money was deducted from my bank account

Are you show the money was deducted from your Bank Account and it is not showing as Pending, meaning the transaction has not been processed yet?

Did you cancel the free trial at least a day before (24 hours) the trial period was set to expire as seen in the message on the screen when you started the free trial that required you to double click the side button to accept those terms?

What is the exact description of the charge you see on your bank account? If it says anything about Grok, it is not a subscription managed by Apple and you would not see it in your Apple Account settings to cancel the subscription.

i canceled the free trial on the day the subscription was ending

That explains everything! 💡

You need to cancel at least 24 hours before the subscription expires.

As Mac Jim ID had mentioned, perhaps you are stuck in a waiting period while the bank processes the charge from pending status.

Once the payment clears, you should be able to complete your refund request.

Smiliñ 😎 Brian

Smilin-Brian wrote:

Here’s the link from your response:

How to see the purchase history on your device.

Smiliñ 😎 Brian

Thank you very much as I did forget it. Luckily I was able to add it in time after seeing your post so it is now complete.

Here’s the link from your response:

How to see the purchase history on your device.

Smiliñ 😎 Brian

Very fast response! 😁



➕👍🏼

Smiliñ 😎 Brian

Still i can't pay with my Apple Pay with some money on it