Apple Cash payment received but still pending

Your friend needs to contact an Apple Cash Specialist at Green Dot Bank. Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 

Contact Green Dot Bank:

•  call (877) 233-8552

•  disputes at P.O. Box 9, West Chester, Ohio

•  general customer service at P.O. Box 1070, West Chester, Ohio 45071

• visit www.greendot.com

https://applecash.greendot.com/termsconditions/

It’s not clear if you’re the sender or the recipient of an Apple Cash transfer/payment. Are the funds not available in the recipient’s account?