My partner dropped her phone in a river and has been unable to locate it since.
her email account also is not working for some reason.
is there any other way she can reset her apple password without access to her phone/ email account?
Kaitly_b wrote:
It’s a Gmail email account which annoyingly won’t let her in either all at once the passwords aren’t working and 2 step verification is number from phone in the river or email she can’t access
Recovering the Gmail password does not require the use of a verification code as stated here, and that may still be possible answering the account questions during recovery.
https://support.google.com/accounts/answer/7682439?hl=en
The Gmail account has nothing to do with the Apple Account, and they use separate passwords. Losing access to either account does not affect the other, so not sure what the connection is to not having access to it after the phone was dropped in the water and unable to be located.
Using Account Recovery for your Apple Account will send an email to that account within 72 hours of the recovery request that tells you how long you will have to wait to gain access to your Apple Account, but it is not required to have access to that email address or the device that has been lost. You can still check the status of the Account Recovery process without access to the Gmail account.
How to use account recovery when you can’t reset your Apple Account password - Apple Support
Pay particular attention to when the Account Recovery request will automatically be cancelled depending on how it is initiated, so you don't inadvertently cancel the request by using your Mac during the waiting period.
Kaitly_b wrote:
It’s a Gmail email account which annoyingly won’t let her in either all at once the passwords aren’t working and 2 step verification is number from phone in the river or email she can’t access
Recovering the Gmail password does not require the use of a verification code as stated here, and that may still be possible answering the account questions during recovery.
https://support.google.com/accounts/answer/7682439?hl=en
The Gmail account has nothing to do with the Apple Account, and they use separate passwords. Losing access to either account does not affect the other, so not sure what the connection is to not having access to it after the phone was dropped in the water and unable to be located.
Using Account Recovery for your Apple Account will send an email to that account within 72 hours of the recovery request that tells you how long you will have to wait to gain access to your Apple Account, but it is not required to have access to that email address or the device that has been lost. You can still check the status of the Account Recovery process without access to the Gmail account.
How to use account recovery when you can’t reset your Apple Account password - Apple Support
Pay particular attention to when the Account Recovery request will automatically be cancelled depending on how it is initiated, so you don't inadvertently cancel the request by using your Mac during the waiting period.
Why does your friend want to reset her password when things appear to be in such a state of flux ???
(It’s often best to minimize avoidable changes when things are otherwise “unstable.”)
Does she not have another Apple device (iPad or Mac) ?
she needs to reset her password as when trying to log in to her account it’s saying password incorrect and she doesn’t know of any other passwords it may be as she’s tried them all.
she has an apple Mac but for some reason that has booted her out too
If the email address an @icloud.com email or a third party email address?
It’s a Gmail email account which annoyingly won’t let her in either all at once the passwords aren’t working and 2 step verification is number from phone in the river or email she can’t access
Reset Apple ID password without iPhone or email
