The account for Family Sharing associated with my child's iPhone has been disabled. I can no longer log in to remove her from Family Sharing. How do I add my child to a new Apple account for family sharing?
[Re-Titled by Moderator]
Original Title: Disabled Account Family Sharing
iPhone 14 Pro, iOS 26
yellow013 wrote:
Thanks but it didn't work. When I tried password reset it gave me: "This account is locked.
This account is locked and can’t be used."
Contacted support and they pretty much told me to make a new account for both me and my child.
The linked article mentions this.
If the locked account is a child account, you will need to have Apple Support remove that, and — as indicated in the linked article — will need to create and then add a new child account to the group.
Assuming Apple doesn’t decide to lock out other accounts, as nobody here has any insight into what happened.
Thanks but it didn't work. When I tried password reset it gave me: "This account is locked.
This account is locked and can’t be used."
Contacted support and they pretty much told me to make a new account for both me and my child.
Here is what to do: If your Apple Account is locked, not active, or disabled - Apple Support
How to add a child to a new Apple Account for Family Sharing when the previous account is disabled?
