Face recognition fails after updating to 26.5.2

Superwuppy wrote:

Hi all

I can’t unlock my iPhone 14 Pro Max with face recognition, it stalls and asks for pincode or password, anyone else having this issue?

You may try some of these steps, please check after each step...

1. Ensure your screen protector or case isn't obstructing the front-facing camera. See the poic below
   1. 
2. If you still need help, reset your Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next, tap Set up Face ID to set it up again. If Face ID isn't working on your iPhone or iPad Pro
3. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
   1. Restart the device. That's it.
   2. Still not solved --> Force restart iPhone - Apple Support
4. Corporate iPhone Profile Check and Removal Guide
   1. Is this your corporate iPhone? Then please contact the system administrator of your corporate.
   2. If it is your device, in that case, do you have any profile installed by your corporate/organization/enterprise/School Management?
   3. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
   4. Please contact the system administrator of the organization who provided the profile to you
5. Parts and service history
   1. With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.
   2. 
   3.  
   4. You will see an Unknown Part  message if the camera installation is incomplete or if the camera:
   5. Was replaced with a nongenuine camera
   6. Was already used or installed in another iPhone
   7. Isn't functioning as expected
   8. This message doesn't affect your ability to use your iPhone or access your camera. Learn more about iPhone parts and service history.
   9. If your iPhone's camera has been previously replaced, repaired, or serviced by an unauthorized service provider, it's worth noting that Apple may decline to provide service for your device. The decision to refuse service will depend on the specific components that were affected by the unauthorized service.
6. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
   1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
   2. You can return settings to their defaults without erasing your content.
   3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
   4. 
7. Make sure you have the latest updates installed.
   1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
   2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)

If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

Superwuppy wrote:

Hi all

since I’ve updated to IOS 26.5.2 this morning I can’t unlock my iPhone 14 Pro Max with face recognition, it stalls and asks for pincode or password, anyone else having this issue?

But in apps it works for example my bank app or wallet

After EVERY iOS update, the first thing I do is Force Restart my iPhone. Try this --> Force restart iPhone - Apple Support

Thank you for reaching out. 😉

Follow these steps, testing after each step:

• Face ID not working
• Software Update
• Turn iPhone on or off or tell Siri: "Power Off"
• Force Restart iPhone or tell Siri: "Restart"

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

• iPhone service pricing.
• Check AppleCare Coverage.
• Get your iPhone ready for service.

Service Appointment:

• Start a Service Request.

Contact Information:

• United States: 1-800-APLCARE.
• Contact Support.

Additional Support:

• iPhone Support.
• iPhone User Guide.
• Check Repair Status.

Good luck! 👋🏼😉

Smiliñ 😎 Brian

Superwuppy wrote:

Hi all

since I’ve updated to IOS 26.5.2 this morning I

Not every issue an individual encounters on their device can be attributed to an iOS update. If the update itself were the root cause, then every device running that same version of iOS would exhibit the identical problem. In such a scenario, the forums would be flooded with countless posts reporting the same malfunction, creating an unmistakable wave of complaints that no one could possibly overlook. The absence of such widespread reports strongly indicates that the issue is not systemic, but rather specific to the device in question.

Sadly multiple restarts hasn't worked for me, and I can't do the reset, as that required Face ID! Guess I may have to take it into the shop (and my phone is only 3 months old).